Accounts Receivable Administrator III

AbbVie - Austin, TX

Full-time - Mid Level

Austin, TX

Chemical Manufacturing

About the position

The Accounts Receivable Administrator III at AbbVie is responsible for managing the collection of past due invoices, negotiating with customers to resolve payment issues while maintaining strong relationships, and performing complex reconciliations of billing transactions. This role is crucial for minimizing financial losses and optimizing cash flow, ensuring compliance with internal and regulatory requirements.

Responsibilities

• Analyze and collect on past due accounts using appropriate collection tools based on assigned strategies.
• Negotiate with customers to collect past due payments or resolve payment issues.
• Participate in resolving major account issues to maintain strong customer relationships.
• Research and implement actions necessary to resolve customer inquiries and claims.
• Handle complex reconciliations of consignment billings and billings with multiple returns.
• Reconcile accounts with credit balances and research open invoices or deductions before issuing refunds.
• Communicate effectively with internal and external customers regarding account statuses and issues.
• Assist customers with Accounts Receivable functionalities available on the company site to promote self-service.
• Take corrective actions and participate in process improvement teams to address ongoing problems.
• Process customer refunds and adjustments as needed.
• Identify problem accounts and notify management of potential issues to prevent future losses.
• Maintain up-to-date account statuses to ensure clean audits.

Requirements

• Senior level experience in accounts receivable or related field.
• Excellent communication skills for dealing with internal and external customers.
• Strong analytical skills to assess delinquency and determine collection procedures.
• Ability to negotiate effectively while maintaining customer relationships.
• Experience with complex reconciliations and billing transactions.

Nice-to-haves

• Experience in the pharmaceutical or healthcare industry.
• Familiarity with e-invoicing and online support tools for customers.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities