Duncan Aviation - Lincoln, NE
posted 4 months ago
The Accounts Receivable Analyst at Duncan Aviation plays a crucial role in managing the aging of assigned accounts and ensuring the timely collection of past due accounts receivable (AR). This position involves monitoring credit exposure by reviewing account balances and assigned credit limits. The analyst collaborates closely with the AR team to gather necessary credit data and assists in recommending customer credit limits within their authority. Additionally, the Accounts Receivable Analyst partners with the Accounts Receivable Senior Analyst to understand customer expectations and assess creditworthiness. A significant aspect of this role is to assist with dispute resolution, research client inquiries, and foster a successful working relationship between customers, management, and sales teams. The position demands a high level of customer service, requiring responsiveness to inquiries from both internal and external stakeholders. Essential job functions include initiating customer collection contacts through various channels such as phone, email, and in-person meetings. The analyst is responsible for documenting conversations accurately and performing timely follow-ups to collect accounts receivable. They work in collaboration with the AR Senior Analyst and/or AR Manager to understand company expectations, customer needs, sales potential, payment patterns, and creditworthiness. The role also involves responding to inbound customer inquiries related to accounts receivable, balances, past due issues, credit lines, and billing questions, ensuring a high level of service and acting as a customer liaison. The Accounts Receivable Analyst is expected to train in and assist with cash posting procedures, gaining a general understanding of Duncan Aviation's quoting, billing, and invoicing practices to support the understanding of client payment patterns. They will investigate and research inbound payments with unclear references to ensure accurate posting. The analyst will also review cash posting reports to maintain account balance accuracy and communicate payment receipts to internal stakeholders for efficient transaction processing. Furthermore, the analyst supports AR Interns and AR Specialists by answering questions and providing training and mentoring. Participation in department projects and cross-functional teams to enhance departmental efficiency is also part of the role. The position requires on-call coverage until 10 PM Central Time for a week approximately every five to six weeks, along with other duties as assigned by management.