Accounts Receivable Analyst

$39,187 - $70,512/Yr

Stride K12 - Indianapolis, IN

Full-time

Indianapolis, IN

Educational Services

About the position

The Accounts Receivable Analyst is responsible for managing customer receivables, ensuring timely follow-up on past due accounts, and driving monthly collections targets. This role requires strong communication and organizational skills to build relationships with business partners and customers while resolving outstanding balances and improving processes. The Analyst will also support billing activities and maintain accurate reporting to maximize cash flow and reduce Days Sales Outstanding (DSO).

Responsibilities

• Manage the Institutional line of business portfolio customer receivables to maximize cash flow and reduce DSO.
• Handle full cycle of Accounts Receivable past due balances, including research, analysis, and account reconciliations.
• Develop and maintain meaningful Accounts Receivable reporting and conduct monthly meetings with internal business leadership.
• Analyze trends and suggest process improvements for customer experience and sales needs.
• Contact customers to schedule resolution sessions and understand their order-to-pay cycles.
• Resolve invoice discrepancies to ensure timely and accurate receivables.
• Act as the voice of the customer for top tier customers and sales teams, reporting areas for improvement.
• Manage internal and external Accounts Receivable inquiries promptly and professionally.
• Maintain positive customer relationships by responding timely and accurately to inquiries.
• Understand Stride billing processes to provide guidance to customers and drive resolution upstream of AR.
• Manage billing team email box and Salesforce cases for timely follow-up and resolution.
• Demonstrate urgency and a proactive approach to meet deadlines and analyze A/R activity.
• Adhere to Collections Escalation Policy and request account suspensions for delinquent customers.
• Track and ensure prompt resolution of disputed items.
• Prepare month-end close schedules, accruals, journal entries, and G/L account reconciliations to ensure SOX compliance.
• Prepare and maintain a monthly manual aging report on past due balances.
• Demonstrate effective decision-making skills and apply critical thinking to understand impacts.
• Crosstrain with billing team members to act as back-up support.
• Maintain accurate and updated procedures and support process improvement.
• Support billing activities, including preparation of billing support data analysis.
• Interact with other groups within Stride to ensure accurate billing and payment applications.
• Maintain daily cash receipts and access daily bank information for cash application.

Requirements

• 3-4 years of Collections experience
• Advanced Excel skills
• Salesforce experience
• NetSuite experience
• Computer literate in Microsoft Office and Windows 10
• Ability to multi-task effectively and prioritize work in a fast-paced environment
• Prior exposure to SOX controls and ability to respond to external Auditor inquiries
• Strong business acumen and ethical professionalism
• High attention to detail while meeting deadlines
• Ability to analyze and resolve problems with sound solutions
• Strong teamwork skills
• Excellent written and oral communication skills
• Ability to clear the required background check

Nice-to-haves

• Bachelor's degree (preferably in accounting)
• Understanding of accounting and/or revenue processes
• Understanding of SOX compliance

Benefits

• Health benefits
• Retirement contributions
• Paid time off
• Bonus eligibility