Accounts Receivable and Air Freight Specialist

$60,000 - $65,000/Yr

Intershell International - Gloucester, MA

Full-time

Gloucester, MA

Food Manufacturing

About the position

The Accounts Receivable/Air Freight Specialist is responsible for managing the credit application process and maintaining accurate credit files. This role involves reviewing open accounts to assess collection efforts, making collection calls, and sending professional collection emails and faxes while maintaining positive customer relations. The specialist will resolve customer billing issues promptly and ensure that customer payments are collected in accordance with due dates. Additionally, the position requires posting customer payments, which includes recording cash, checks, credit cards, ACHs, and wires on customer accounts, as well as preparing daily bank deposits. The specialist will also identify issues contributing to account delinquency and discuss these with management, providing timely follow-up on payment arrangements. Correspondence via mail, fax, and email will be necessary to encourage payment of delinquent accounts. Furthermore, the role includes providing backup and support for account billing and coordinating, scheduling, and monitoring perishable air freight shipments to ensure timely arrival of goods. The specialist will follow up on any shipment problems with airlines, freight forwarders, and cargo companies, ensuring that all logistics are handled efficiently.

Responsibilities

• Process applications for credit and maintain credit files.
• Review open accounts for collection efforts.
• Make collection calls and send collection emails and faxes in a professional manner while keeping customer relations.
• Resolve customer billing problems in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Post customer payments by recording Cash, Checks, Credit Cards, ACH's and Wires on the customer's accounts.
• Prepare daily bank deposits.
• Identify issues attributing to account delinquency and discuss them with management.
• Provide timely follow-up on payment arrangements.
• Mail, fax, e-mail correspondence to encourage payment of delinquent accounts.
• Provide backup and support for account billing.
• Coordinate, schedule, and monitor perishable air freight shipments, ensuring timely arrival of goods.
• Follow-up on any shipment problems with airlines, freight forwarders, and cargo companies.

Requirements

• Minimum of 1 year of collection experience including interaction with a large customer base.
• Strong communication, problem solving, and analytical skills required.
• Ability to work independently and adapt to a fast changing environment.
• Proficiency in Microsoft Office including Word and Excel.
• Attention to detail and an eye for accuracy.
• Creative, self-disciplined, and capable of identifying and completing critical tasks independently with a sense of urgency.

Nice-to-haves

• Logistics experience (1 year preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off