Intershell International - Gloucester, MA
posted 3 months ago
The Accounts Receivable/Air Freight Specialist is responsible for managing the credit application process and maintaining accurate credit files. This role involves reviewing open accounts to assess collection efforts, making collection calls, and sending professional collection emails and faxes while maintaining positive customer relations. The specialist will resolve customer billing issues promptly and ensure that customer payments are collected in accordance with due dates. Additionally, the position requires posting customer payments, which includes recording cash, checks, credit cards, ACHs, and wires on customer accounts, as well as preparing daily bank deposits. The specialist will also identify issues contributing to account delinquency and discuss these with management, providing timely follow-up on payment arrangements. Correspondence via mail, fax, and email will be necessary to encourage payment of delinquent accounts. Furthermore, the role includes providing backup and support for account billing and coordinating, scheduling, and monitoring perishable air freight shipments to ensure timely arrival of goods. The specialist will follow up on any shipment problems with airlines, freight forwarders, and cargo companies, ensuring that all logistics are handled efficiently.