Superior Talent Resources - San Antonio, TX
posted 2 months ago
Acara Solutions is seeking an Accounts Receivable and Billing (ARB) Specialist to join a leading company in the Energy and Gas Industry. This position is based in San Antonio, TX, and is ideal for individuals looking to advance their careers in a dynamic environment. The ARB Specialist will play a crucial role in assisting clients with their customer accounts, processing orders, and resolving billing-related issues. This role requires a proactive approach to customer service, ensuring that all inquiries and complaints are addressed efficiently and effectively. In this position, the ARB Specialist will be responsible for maintaining accurate records of customer interactions, processing billing arrangements, and referring unresolved issues to the appropriate departments. The role involves direct communication with customers to address inquiries, notify them of past due accounts, and resolve any service or billing complaints. The specialist will analyze customer information to determine the best solutions for issues that arise, including assessing the validity of complaints and identifying potential causes such as extreme weather conditions affecting utility bills. The ideal candidate will have a strong background in customer service, with the ability to work independently and complete assignments with minimal supervision. This is a temporary position expected to last for approximately eight months, with a standard workweek of 40 hours. The pay rate for this role is $19.00 per hour, making it a competitive opportunity for those with the required skills and experience.