Accounts Receivable and Billing (ARB) Specialist

$30,000 - $49,000/Yr

Superior Talent Resources - San Antonio, TX

Full-time - Entry Level

Onsite - San Antonio, TX

Administrative and Support Services

About the position

Acara Solutions is seeking an Accounts Receivable and Billing (ARB) Specialist to join a leading company in the Energy and Gas Industry. This position is based in San Antonio, TX, and is ideal for individuals looking to advance their careers in a dynamic environment. The ARB Specialist will play a crucial role in assisting clients with their customer accounts, processing orders, and resolving billing-related issues. This role requires a proactive approach to customer service, ensuring that all inquiries and complaints are addressed efficiently and effectively. In this position, the ARB Specialist will be responsible for maintaining accurate records of customer interactions, processing billing arrangements, and referring unresolved issues to the appropriate departments. The role involves direct communication with customers to address inquiries, notify them of past due accounts, and resolve any service or billing complaints. The specialist will analyze customer information to determine the best solutions for issues that arise, including assessing the validity of complaints and identifying potential causes such as extreme weather conditions affecting utility bills. The ideal candidate will have a strong background in customer service, with the ability to work independently and complete assignments with minimal supervision. This is a temporary position expected to last for approximately eight months, with a standard workweek of 40 hours. The pay rate for this role is $19.00 per hour, making it a competitive opportunity for those with the required skills and experience.

Responsibilities

• Assists client customers with information regarding customer accounts.
• Processes orders to satisfy customer requests and researches billing-related issues.
• Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable.
• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
• Checks to ensure that appropriate steps are taken to resolve customers' concerns.
• Arranges for billing and refers unresolved customer grievances to designated departments for further investigation.
• Contacts customers to respond to inquiries or to notify them of any past due or uncollected items.
• Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
• Analyzes information and evaluates results to choose the best solution to solve problems.
• Reviews account for historical transactions and assesses the validity of complaints.
• Assists customers and completes work assignments with minimal oversight or supervision.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED
• Minimum of 2 years experience in Microsoft and Excel.

Nice-to-haves

• Minimum of 2 years speaking, reading, and writing in Spanish and English
• Proficient knowledge of the online billing system using SAP
• Proficient in Word, PowerPoint, and Outlook
• Proficient communication with both internal and external customers through telephone or walk-in office.

Benefits

• Competitive pay of $19.00 per hour
• Full-time hours of 40 hours per week
• Temporary position lasting approximately 8 months