Accounts Receivable and Collections Clerk

The Grasshopper Company - Moundridge, KS

Full-time

Moundridge, KS

About the position

The Accounts Receivable and Collections Clerk position at The Grasshopper Company is a full-time role within the Accounts Receivable department. This position is essential for maintaining the financial health of the company by managing customer accounts and ensuring timely collections. The successful candidate will be responsible for handling phone calls and emails from customers and sales representatives regarding statements, invoices, and past due notices. This role requires a proactive approach to educating customers about available programs and discounts, as well as listening to their concerns to determine if debts can be collected. The clerk will also make recommendations to management regarding repayment terms based on customer interactions. In addition to customer communication, the Accounts Receivable and Collections Clerk will contact customers regarding overdue accounts, ascertain the reasons for non-payment, and attempt to collect outstanding debts. Maintaining accurate and professional notes within the company's collection system is crucial, as is handling routine clerical duties. The role also involves learning and operating an electronic filing system and making effective and professional collection calls. The Grasshopper Company prides itself on providing on-the-job training, ensuring that employees are well-equipped to perform their duties effectively. As a family-owned business with over 50 years of experience in manufacturing, The Grasshopper Company values its employees and offers a stable work environment with state-of-the-art equipment and clean facilities. The company is committed to equal opportunity employment and adheres to non-discrimination laws, ensuring a diverse and inclusive workplace.

Responsibilities

• Handle phone calls and emails from customers and salesmen regarding statements, invoices, and past due notices.
• Assist in educating customers on available programs and discounts.
• Listen to customers' stories, determine if debt can be collected, and make recommendations to management on repayment terms.
• Contact customers regarding overdue accounts, determine reasons for non-payment, and attempt to collect debts.
• Maintain accurate, professional notes within the existing company collection notes.
• Handle routine clerical duties.
• Learn and operate the electronic filing system.
• Make effective and professional collection calls.

Requirements

• Must have the ability to communicate well with others.
• Must be self-motivated.
• Must be able to work alone and with others.
• Must have good phone communication skills and the ability to learn a multi-phone system.
• Must be able to work more than 40 hours per week, if needed.
• Must be able to work with multiple departments.
• Must be a high detail-oriented person with good organization skills.
• Must have an understanding of general accounting procedures.
• Must have basic math skills.

Benefits

• 401(k)
• Dental insurance
• Life insurance
• On-the-job training
• Vision insurance
• Pension Plan (better than a 401k)
• Paid vacation
• Paid holidays
• Discounted child care available
• Discount on Verizon Wireless smart phone service