Accounts Receivable and Collections Specialist

$52,000 - $62,400/Yr

SERVPRO of Norwalk/Wilton - Norwalk, CT

Full-time - Mid Level

Onsite - Norwalk, CT

About the position

The Accounts Receivable & Collections Specialist at SERVPRO of Norwalk/Wilton is responsible for managing customer accounts, generating invoices, and ensuring timely collection of overdue payments. This role requires excellent communication and negotiation skills, as well as a strong understanding of credit and risk management. The specialist will work in a fast-paced office environment, collaborating with various departments to maintain operational efficiency and compliance with company policies.

Responsibilities

• Generate Servpro invoices in QuickBooks Online that match estimates.
• Prepare bank deposits and track billed and revised invoice totals daily.
• Make daily deposits and process credit card, ACH, and debit card payments.
• Post credit card charges to the correct general ledger accounts monthly.
• Send daily updated reports of all payments received.
• Research and resolve payment discrepancies.
• Post customer payments by recording checks and credit card transactions.
• Update outstanding receivables totaling unpaid invoices.
• Maintain records of invoices, debits, and credits.
• Perform collection calls to customers daily based on aging accounts.
• Create and maintain collection tracker spreadsheets in Excel.
• Regularly follow up with customers to obtain expected payment status on past due payments.
• Prepare clear emails and written correspondence to customers, staff, and management.
• Enter collection details and customer communications into the Servpro Workcenter 2.0 software system.
• Handle all third-party collection processes when required, including liens and documentation.
• Ensure that all collection policies and procedures are followed.

Requirements

• High school diploma or GED required; Associate degree in business, finance, or administration preferred.
• 5 to 8+ years of high-volume collections experience.
• 5 to 8+ years of accounts payable & receivable knowledge & experience.
• 5 to 8+ years of accounts receivable, bookkeeping, and general accounting experience.
• Proficiency with Online QuickBooks Software (5+ years).
• Proficiency with Microsoft Office Suite, SharePoint, and OneDrive (5+ years).
• Intermediate experience with Excel Spreadsheets (5+ years).
• Knowledge of regulatory standards and compliance requirements.
• Excellent time management skills to prioritize and complete a wide variety of collection tasks throughout the day.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.

Nice-to-haves

• Previous experience in the insurance claims processing industry, restoration, cleaning, or construction industry.

Benefits

• 401(k) with company match
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Paid sick time
• Professional development assistance