Accounts Receivable and Customer Service Associate

Mkc - Moundridge, KS

Full-time - Entry Level

Moundridge, KS

Professional, Scientific, and Technical Services

About the position

The Accounts Receivable and Customer Service Associate is responsible for managing accounts receivable tasks and providing customer support. This role requires proficiency in Microsoft Dynamics GP and involves handling customer inquiries, reconciling accounts, and ensuring accurate financial records. The associate will also assist with various office administrative functions and support the location personnel in their daily operations.

Responsibilities

• Answer the main telephone line, screening and routing calls professionally.
• Address customer statement and account inquiries, reconciling accounts as needed.
• Manage and order office supplies, sort and distribute mail, and assist with administrative functions.
• Post all manual tickets in the system before month-end.
• Record reoccurring monthly billings in accounts receivable as directed by the controller.
• Record customer payments on accounts, including paper checks and ACH payments.
• Reconcile fuel sales activity for leased fuel sites and expense the MKC Vehicle fuel account at month-end.
• Monitor the credit balance report weekly to prevent misapplied payments and detect small balances needing write-off.
• Maintain KS Department of Ag Exemption Forms and review Federal Exemption Certificates annually.
• Create daily cash deposits and back up other accounts receivable processes.
• Provide support to location personnel in counter sales and day-end deposit routines.
• Set up new accounts in GP and AgWorld, maintaining address and name changes.
• Apply credit holds and process past-due notices as directed by the Credit Manager.
• Review and maintain finance charge flags and rates as directed by the Credit Manager.
• Post CFA related transactions to accounts receivable as directed by the Credit Manager and AR Manager.
• Write-off accounts at fiscal year-end as directed by the CFO.

Requirements

• Two years of college-level accounting or equivalent experience.
• Current knowledge of Microsoft Dynamics GP software modules relevant to responsibilities.
• Ability to work independently with minimal supervision.
• Strong attention to detail and proactive mindset.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to operate the company phone system and handle emotional customers.
• Ability to lift or move 20 pounds frequently and 50 pounds occasionally.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with accounting principles and practices.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Opportunities for professional development.