Accounts Receivable and Customer Service Associate

Mid Kansas Cooperative

Full-time - Entry Level

Merchant Wholesalers, Nondurable Goods

About the position

The Accounts Receivable and Customer Service Associate at Mid Kansas Cooperative is responsible for managing accounts receivable tasks and providing customer support. This role requires proficiency in Microsoft Dynamics GP and involves handling customer inquiries, processing payments, and maintaining accurate financial records. The associate will also assist with various administrative functions and ensure compliance with financial regulations.

Responsibilities

• Answer the main telephone line and route calls professionally.
• Address customer statement and account inquiries, reconciling accounts as needed.
• Manage and order office supplies, sort and distribute mail, and assist with administrative tasks.
• Post manual tickets in the system before month-end.
• Record recurring monthly billings in accounts receivable as directed by the controller.
• Record customer payments on accounts, including checks and ACH payments.
• Reconcile fuel sales activity for leased fuel sites.
• Expense the MKC Vehicle fuel account at month-end.
• Monitor the credit balance report weekly to prevent misapplied payments and manage small balances.
• Maintain KS Department of Ag Exemption Forms and Federal Exemption Certificates, reviewing them annually.
• Create daily cash deposits and back up other accounts receivable processes.
• Support location personnel with counter sales and day-end deposit routines.
• Undertake special projects as directed by the AR Manager and Controller.
• Set up new accounts in GP and AgWorld, maintaining address and name changes.
• Apply credit holds and process past-due notices as directed by the Credit Manager.
• Review and maintain finance charge flags and rates as directed by the Credit Manager.
• Post CFA related transactions to AR as directed by the Credit Manager and AR Manager.
• Write off accounts at fiscal year-end as directed by the CFO.

Requirements

• Current knowledge of Microsoft Dynamics GP software modules.
• Ability to work independently with minimal supervision.
• Strong attention to detail and proactive mindset.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to operate the company phone system and handle customer interactions effectively.
• Physical ability to lift or move 20 pounds frequently and 50 pounds occasionally.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with accounting principles and practices.

Benefits

• Competitive salary
• Permanent position
• Opportunities for professional development