Accounts Receivable (AR) Analyst , HQ2 Finance Service Center

About the position

We are Amazon's Finance Operations Services organization (FinOps), responsible for the company's Accounts Payables (AP) and Receivables (AR) Teams. Our mission is to ensure on-time, accurate payments, billings, and collections for North American Business Channels. If motivating effective teams, diving deep into data, and driving process improvements are your key strengths, then Amazon's Finance Operations Accounts Receivable team has the perfect role for you. The HQ2 Service Center is seeking an Accounts Receivable (AR) Analyst who will work directly with customers, upstream billing, sales, and finance teams to coordinate timely revenue collection. The ideal candidate will own customer relationships and provide day-to-day support to enable prompt payments. This position will lead efforts to analyze vendor payment data, drive process improvements, standardize procedures, and eliminate root-cause defects within existing systems. This role is located in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion, occupy 4 million square feet of energy-efficient office space, and create at least 25,000 new full-time jobs. Employees and the neighboring community will benefit from the Commonwealth's associated investments, including infrastructure updates, public transportation improvements, and enhanced access to Reagan National Airport. By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Responsibilities

• Collaborate closely with cross-functional teams of accounts receivable (AR) analysts, working alongside upstream business, operations, and technology teams to develop and integrate scalable end-to-end Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes and solutions
• Collaborate with senior leaders to drive strategic initiatives for long-term success
• Perform accurate financial reporting and planning, track performance, and provide recommendations for corrective actions
• Systematically intake, escalate, triage, and resolve vendor payments, contracts, and issues
• Identify and analyze escalation trends to recognize underlying defects and root causes
• Utilize data from multiple databases and internal tools (using Excel, SQL, or other data management systems) to conduct comprehensive reporting and analysis
• Work across worldwide time zones as required
• Navigate and manage highly complex, ambiguous situations while communicating effectively with multiple stakeholders.

Requirements

• 3+ years of finance experience
• 2+ years of Accounts Receivable or Account Payable experience
• 2+ years of applying key financial performance indicators (KPIs) to analyses experience
• Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
• Experience using data to influence business decisions
• Experience in corporate finance including budgeting/planning, forecasting and reporting
• MUST be a US Citizen

Nice-to-haves

• Experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
• 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience