Accounts Receivable/ AR Collections Representative/ B2B Collections Experience Required

$37,440 - $41,600/Yr

Stepp& X27 S Towing - Tampa, FL

Full-time - Mid Level

Tampa, FL

Support Activities for Transportation

About the position

Stepp's Towing & Heavy Transport is seeking a dedicated and reliable Billing/AR Collections Representative to join our team. This full-time position focuses primarily on accounts receivable collections and billing support, requiring a candidate who is cross-trained and willing to engage in all aspects of the accounting cycle. The ideal candidate will be responsible for daily analysis of accounts receivable aging and collection efforts, ensuring timely communication with customers who are overdue on their payments. This role demands a firm yet pleasant approach to customer service, as the representative will be contacting clients to discuss payment statuses and terms. In addition to managing collections, the representative will be tasked with organizing and documenting collection efforts within our operations software. This includes creating a well-planned follow-up schedule or calendar to ensure no accounts are overlooked. The role also involves coordinating with the accounts receivable team regarding customers who exceed their credit terms, adhering to internal protocols and contractual obligations specific to payor requirements. Effective communication via phone, email, and letters is essential, as is the ability to research past-due accounts and investigate discrepancies. The representative will also be responsible for accurately posting payments and maintaining direct communication with the management team, providing backup support for accounts that may need to be escalated to collection attorneys. Key behaviors for success in this role include a passion for growth, a proactive approach to developing customer relationships, and a commitment to continuous improvement. The representative should maintain a professional appearance and treat co-workers with respect, promoting opportunities within the company through referrals. This position offers a chance to be part of a family-owned business that has been operating since 1960, specializing in various towing and transport services in the greater Tampa Bay and Orlando areas.

Responsibilities

• Daily analysis of AR aging and collection efforts.
• Contact customers that are over their credit terms for payment or payment status.
• Organize and document customer collection efforts in operations software.
• Coordinate and communicate with the AR team regarding overdue customers.
• Adhere to internal protocols and contractual obligations related to payor requirements.
• Communicate efficiently with customers via phone, email, and letters.
• Research past-due accounts and investigate discrepancies.
• Accurately post payments and partial payments in operations software.
• Maintain direct communication with the Management team.
• Provide backup support for accounts needing to be sent to collection attorneys.

Requirements

• 5+ years of heavy collections experience related to business-to-business invoices.
• Strong attention to detail and experience with high transaction and invoice volume.
• Fast and accurate data processing and time management skills.
• Clear written and verbal communication skills.
• High level of organizational skills.
• Strong computer skills, including proficiency in Microsoft Office products.
• Ability to work in a fast-paced environment.

Nice-to-haves

• Prior experience with a transportation company.

Benefits

• Paid Vacation & Paid Sick Time
• Paid Holidays Off
• Health, Dental & Vision Coverage
• Free Term Life Insurance
• 401K Match
• Career Development
• Employee Incentive & Recognition Programs