Stepp& X27 S Towing - Tampa, FL
posted 2 months ago
Stepp's Towing & Heavy Transport is seeking a dedicated and reliable Billing/AR Collections Representative to join our team. This full-time position focuses primarily on accounts receivable collections and billing support, requiring a candidate who is cross-trained and willing to engage in all aspects of the accounting cycle. The ideal candidate will be responsible for daily analysis of accounts receivable aging and collection efforts, ensuring timely communication with customers who are overdue on their payments. This role demands a firm yet pleasant approach to customer service, as the representative will be contacting clients to discuss payment statuses and terms. In addition to managing collections, the representative will be tasked with organizing and documenting collection efforts within our operations software. This includes creating a well-planned follow-up schedule or calendar to ensure no accounts are overlooked. The role also involves coordinating with the accounts receivable team regarding customers who exceed their credit terms, adhering to internal protocols and contractual obligations specific to payor requirements. Effective communication via phone, email, and letters is essential, as is the ability to research past-due accounts and investigate discrepancies. The representative will also be responsible for accurately posting payments and maintaining direct communication with the management team, providing backup support for accounts that may need to be escalated to collection attorneys. Key behaviors for success in this role include a passion for growth, a proactive approach to developing customer relationships, and a commitment to continuous improvement. The representative should maintain a professional appearance and treat co-workers with respect, promoting opportunities within the company through referrals. This position offers a chance to be part of a family-owned business that has been operating since 1960, specializing in various towing and transport services in the greater Tampa Bay and Orlando areas.