David C. Cook - Colorado Springs, CO
posted 3 months ago
The Accounts Receivable Assistant at David C Cook plays a crucial role in managing the financial relationships with assigned accounts and sales channels. This position is responsible for extending credit and ensuring timely and accurate payments while maintaining positive customer relationships. The assistant will engage in daily collection communications, which include making phone calls, sending emails, and writing letters to customers. The role also involves supporting collection efforts for past due balances, reconciling accounts, and writing off uncollectible balances as necessary. In addition to collection efforts, the Accounts Receivable Assistant will handle credit approvals for orders that are stopped due to past due issues or exceeding credit limits. Account maintenance is another key responsibility, which may involve updating customer information, requesting updated credit applications, modifying credit limits, and documenting all activities in the company’s ERP system. The assistant will also be tasked with reconciling unidentified payments, identifying unauthorized deductions, and educating customers on interpreting company paperwork. The role requires the use of the AR Aging Report to make recommendations to the manager regarding accounts that may need to be sent to collections. The assistant will generate reports for new account reviews, customer balances, and letter generation. Additionally, the position includes the collection and reconciliation of major customer accounts, backing up daily credit card reconciliations, and lockbox deposits. The ideal candidate will display a cheerful disposition and be willing to assist with special projects outside the typical workflow. Other job-related duties may be assigned as needed.