Accounts Receivable Associate I

$35,360 - $52,728/Yr

One Call - Charleston, WV

Full-time - Entry Level

Remote - Charleston, WV

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As an Accounts Receivable Associate I, you will play a crucial role in the financial operations of our company, which has been a leader in managed care for the workers' compensation industry for over 30 years. Your primary responsibility will be to facilitate the resolution of open aging accounts by researching and addressing unpaid, denied, and partially paid bills. This entry-level position requires a basic understanding of accounts receivable processes and will involve working under close to moderate supervision to ensure accuracy in your work. You will consult with senior peers to learn and improve your skills through experience. In this role, you will be responsible for reviewing coding, product, contract, payment agreements, fee schedules, and authorization terms to resolve open receivables. You will also address denials and partial payments of invoices in a timely and accurate manner, following appropriate collection workflow processes. Additionally, you will diagnose and report customer issues regarding rejection trends and denials to management, working to improve end-to-end business processes. Interaction with both internal and external customers will be essential as you resolve billing, cash, and claim discrepancies, while maintaining accurate documentation of claim file activities. This position is designed for individuals who are eager to learn and grow within the accounts receivable field. You will have opportunities for professional development, including paid development hours and a tuition reimbursement program. Our company values a diverse and inclusive culture, and we are committed to making a positive impact in the lives of the injured workers we serve. Join us in our mission to provide the care people need when they need it, while enjoying a supportive work environment that offers competitive wages and a comprehensive benefits package.

Responsibilities

• Facilitate resolution of open receivables by reviewing coding, product, contract, payment agreement, fee schedule, and/or authorization terms.
• Address denial and partial payment of invoices both timely and accurately through appropriate collection workflow processes.
• Diagnose and report to management customer issues regarding rejection trends and denials, working to improve end-to-end business processes.
• Interact with internal and external customers to resolve billing, cash, and claim discrepancies.
• Maintain accurate documentation of claim file activities.
• Address accounts receivable inquiries.

Requirements

• High school diploma or equivalent required; Associate degree (A.A. or A.S.) in Business, Finance or related discipline preferred.
• Typically requires up to one (1) year of working in accounts receivable or equivalent experience.
• Intermediate MS Word, Excel, and Outlook skills.
• Excellent math skills.
• Ability to work well both independently and in a team environment.
• Excellent follow-up and follow-through abilities.
• Must be detail oriented and have the ability to multitask.
• Must be able to follow instructions and prioritize to meet strict deadlines and production targets.

Nice-to-haves

• Medical billing and/or collection history preferred.
• Knowledge of federal/state fee schedules preferred.
• Analytical and problem-solving abilities.
• Excellent oral and written communication skills.

Benefits

• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours to use for professional and community development
• Generous paid time off, 8 company holidays, and 2 personal days per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for their extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program that provides free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Referral program
• Healthcare concierge
• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.