One Call Medical - Trenton, NJ

posted 2 months ago

Full-time - Entry Level
Remote - Trenton, NJ
Wholesale Trade Agents and Brokers

About the position

As an Accounts Receivable Associate I at One Call Medical, Inc., you will play a crucial role in the financial operations of our organization, specifically focusing on the resolution of open aging accounts. This entry-level position is designed for individuals who are eager to learn and grow within the accounts receivable field. You will be responsible for researching and addressing unpaid, denied, and partially paid bills, ensuring that all transactions are processed accurately and efficiently. Your work will directly contribute to our mission of providing timely care to injured workers, and you will be supported by a team that values collaboration and innovation. In this role, you will facilitate the resolution of open receivables by reviewing coding, product details, contracts, payment agreements, fee schedules, and authorization terms. You will address denials and partial payments of invoices in a timely manner, utilizing appropriate collection workflow processes. Additionally, you will diagnose and report customer issues regarding rejection trends and denials to management, working collaboratively to improve end-to-end business processes. Interaction with both internal and external customers will be a key aspect of your responsibilities, as you resolve billing, cash, and claim discrepancies while maintaining accurate documentation of claim file activities. This position requires a high school diploma or equivalent, with a preference for candidates holding an Associate degree in Business, Finance, or a related discipline. You will work under close to moderate supervision, consulting with senior peers to ensure accuracy and learn through experience. The ideal candidate will possess intermediate skills in MS Word, Excel, and Outlook, along with a strong analytical mindset and excellent math skills. Attention to detail, the ability to multitask, and effective communication skills are essential for success in this role.

Responsibilities

  • Facilitate resolution of open receivables by reviewing coding, product, contract, payment agreement, fee schedule, and/or authorization terms.
  • Address denial and partial payment of invoices timely and accurately through appropriate collection workflow processes.
  • Diagnose and report to management customer issues regarding rejection trends and denials, working to improve end-to-end business processes.
  • Interact with internal and external customers to resolve billing, cash, and claim discrepancies.
  • Maintain accurate documentation of claim file activities.
  • Address accounts receivable inquiries.

Requirements

  • High school diploma or equivalent required; Associate degree (A.A. or A.S.) in Business, Finance or related discipline preferred.
  • Up to one (1) year of working in accounts receivable or equivalent experience.
  • Intermediate MS Word, Excel, and Outlook skills.
  • Excellent math skills.
  • Analytical and problem-solving abilities.
  • Ability to work well both independently and in a team environment.
  • Excellent follow-up and follow-through abilities.
  • Knowledge of federal/state fee schedules preferred.
  • Excellent oral and written communication skills.
  • Detail-oriented with the ability to multitask.
  • Ability to follow instructions and prioritize to meet strict deadlines and production targets.

Nice-to-haves

  • Medical billing and/or collection history preferred.

Benefits

  • Opportunities to work from home
  • Competitive wages with opportunities to earn annual merit increases
  • Paid development hours for professional and community development
  • Generous paid time off, 8 company holidays, and 2 personal days per year
  • $1,000 Colleague Referral Program
  • Enterprise Recognition Program rewarding colleagues for extraordinary work
  • Exclusive discounts on travel, activities, and merchandise via work discount program
  • Colleague Assistance Program providing free counseling and financial services
  • Tuition Reimbursement Program including certifications
  • Quantum Health: A healthcare navigation platform
  • Medical, dental, and vision insurance
  • Pre-Tax FSA and HSA health savings accounts
  • 401(k) matching
  • Company paid life insurance
  • Company paid short term and long-term disability
  • Referral program
  • Healthcare concierge
  • The One Call Foundation for unexpected emergencies.
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