Accounts Receivable Associate I

$35,360 - $52,728/Yr

One Call Medical - Des Moines, IA

Full-time - Entry Level

Remote - Des Moines, IA

Wholesale Trade Agents and Brokers

About the position

As an Accounts Receivable Associate I, you will play a crucial role in the financial operations of our company, which has been a leader in managed care for the workers' compensation industry for over 30 years. Our mission is to ensure that injured workers receive the care they need when they need it, and your contributions will directly impact this mission. This entry-level position requires a basic understanding of accounts receivable processes and involves working under close to moderate supervision to ensure accuracy in your tasks. You will be responsible for the resolution of open aging accounts, which includes researching and addressing unpaid, denied, and partially paid bills. This role is designed for individuals who are eager to learn and grow within the field of accounts receivable, providing an opportunity to consult with senior peers and gain valuable experience. Your primary responsibilities will include facilitating the resolution of open receivables by reviewing coding, product, contract, payment agreements, fee schedules, and authorization terms. You will also address denials and partial payments of invoices in a timely and accurate manner, following appropriate collection workflow processes. Additionally, you will diagnose and report customer issues regarding rejection trends and denials to management, working collaboratively to improve end-to-end business processes. Interaction with both internal and external customers will be essential as you resolve billing, cash, and claim discrepancies, while maintaining accurate documentation of claim file activities and addressing accounts receivable inquiries. To succeed in this role, you will need to possess strong analytical and problem-solving abilities, excellent math skills, and the ability to work well both independently and as part of a team. Attention to detail and the ability to multitask are critical, as you will be required to follow instructions and prioritize tasks to meet strict deadlines and production targets. The work environment is primarily sedentary, with the potential for repetitive motions, and may involve moderate emotional demands due to workload pressures. We are committed to supporting our employees and providing reasonable accommodations to enable individuals with disabilities to perform their essential job functions.

Responsibilities

• Facilitate resolution of open receivables by reviewing coding, product, contract, payment agreements, fee schedules, and authorization terms.
• Address denial and partial payment of invoices in a timely and accurate manner through appropriate collection workflow processes.
• Diagnose and report customer issues regarding rejection trends and denials to management, working to improve end-to-end business processes.
• Interact with internal and external customers to resolve billing, cash, and claim discrepancies.
• Maintain accurate documentation of claim file activities.
• Address accounts receivable inquiries.

Requirements

• High school diploma or equivalent required; Associate degree (A.A. or A.S.) in Business, Finance or related discipline preferred.
• Typically requires up to one (1) year of working in accounts receivable or equivalent experience.
• Intermediate MS Word, Excel, and Outlook skills.
• Excellent math skills.
• Ability to work well both independently and in a team environment.
• Excellent follow-up and follow-through abilities.
• Must be detail oriented and have the ability to multitask.
• Must be able to follow instructions and prioritize to meet strict deadlines and production targets.

Nice-to-haves

• Medical billing and/or collection history preferred.
• Knowledge of federal/state fee schedules preferred.
• Excellent oral and written communication skills.

Benefits

• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours for professional and community development
• Generous paid time off, 8 company holidays, and 2 personal days per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for their extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program providing free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health: A healthcare navigation platform
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Referral program
• Healthcare concierge
• The One Call Foundation for unexpected emergencies.