Accounts Receivable Associate I

$35,360 - $52,728/Yr

One Call Medical - Raleigh, NC

Full-time - Entry Level

Remote - Raleigh, NC

Wholesale Trade Agents and Brokers

About the position

As an Accounts Receivable Associate I, you will play a crucial role in the financial operations of our company, which has been a leader in managed care for the workers' compensation industry for over 30 years. Our mission is to ensure that injured workers receive the care they need when they need it, and your contributions will directly impact this mission. This entry-level position requires a basic understanding of accounts receivable processes and will involve working under close to moderate supervision to ensure accuracy in your tasks. You will be responsible for resolving open aging accounts by researching and addressing unpaid, denied, and partially paid bills. This role is designed for individuals who are eager to learn and grow within the field of accounts receivable, and you will have the opportunity to consult with senior peers to enhance your skills and knowledge. Your primary responsibilities will include facilitating the resolution of open receivables by reviewing coding, product, contract, payment agreements, fee schedules, and authorization terms. You will also address denials and partial payments of invoices in a timely and accurate manner through appropriate collection workflow processes. Additionally, you will diagnose and report customer issues regarding rejection trends and denials to management, working collaboratively to improve end-to-end business processes. Interacting with both internal and external customers to resolve billing, cash, and claim discrepancies will be a key part of your role, as will maintaining accurate documentation of claim file activities and addressing accounts receivable inquiries. This position requires a high school diploma or equivalent, with a preference for candidates holding an Associate degree in Business, Finance, or a related discipline. You will need to possess intermediate skills in MS Word, Excel, and Outlook, along with analytical and problem-solving abilities. Excellent math skills, attention to detail, and the ability to multitask are essential for success in this role. Strong oral and written communication skills are also necessary, as you will be required to follow instructions and prioritize tasks to meet strict deadlines and production targets.

Responsibilities

• Facilitate resolution of open receivables by reviewing coding, product, contract, payment agreements, fee schedules, and authorization terms.
• Address denial and partial payment of invoices in a timely and accurate manner through appropriate collection workflow processes.
• Diagnose and report customer issues regarding rejection trends and denials to management, working to improve end-to-end business processes.
• Interact with internal and external customers to resolve billing, cash, and claim discrepancies.
• Maintain accurate documentation of claim file activities.
• Address accounts receivable inquiries.

Requirements

• High school diploma or equivalent required; Associate degree (A.A. or A.S.) in Business, Finance or related discipline preferred.
• Typically requires up to one (1) year of working in accounts receivable or equivalent experience.
• Intermediate MS Word, Excel, and Outlook skills.
• Excellent math skills.
• Ability to work well both independently and in a team environment.
• Excellent follow-up and follow-through abilities.
• Must be detail oriented and have the ability to multitask.
• Must be able to follow instructions and prioritize to meet strict deadlines and production targets.

Nice-to-haves

• Medical billing and/or collection history preferred.
• Knowledge of federal/state fee schedules preferred.
• Analytical and problem-solving abilities.
• Excellent oral and written communication skills.

Benefits

• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours for professional and community development
• Generous paid time off, 8 company holidays, and 2 personal days per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program providing free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health: A healthcare navigation platform
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Referral program
• Healthcare concierge
• The One Call Foundation for unexpected emergencies.