Accounts Receivable Associate I

$35,360 - $52,728/Yr

One Call Medical - Helena, MT

Full-time - Entry Level

Remote - Helena, MT

Wholesale Trade Agents and Brokers

About the position

The Accounts Receivable Associate I position at One Call Medical, Inc. is an entry-level role designed for individuals who are eager to contribute to the company's mission of providing timely care to injured workers. This position is integral to the financial operations of the organization, focusing on the resolution of open aging accounts. Associates will be responsible for researching and addressing unpaid, denied, and partially paid bills, ensuring that all financial transactions are processed accurately and efficiently. The role requires a basic understanding of accounts receivable processes and the ability to work under close to moderate supervision. Associates will consult with senior peers to learn and improve their skills, making this an excellent opportunity for those looking to start their career in finance or medical billing. In this role, you will facilitate the resolution of open receivables by reviewing coding, product details, contracts, payment agreements, fee schedules, and authorization terms. You will also address denials and partial payments of invoices in a timely manner, utilizing appropriate collection workflow processes. The position involves diagnosing and reporting customer issues related to rejection trends and denials, with a focus on improving end-to-end business processes. Interaction with both internal and external customers is a key aspect of the job, as you will work to resolve billing, cash, and claim discrepancies while maintaining accurate documentation of claim file activities. The ideal candidate will possess a high school diploma or equivalent, with a preference for those holding an Associate degree in Business, Finance, or a related discipline. The role requires intermediate skills in MS Word, Excel, and Outlook, along with analytical and problem-solving abilities. Excellent math skills, attention to detail, and the ability to multitask are essential for success in this position. Strong oral and written communication skills are also necessary, as you will be required to follow instructions and prioritize tasks to meet strict deadlines and production targets.

Responsibilities

• Facilitate resolution of open receivables by reviewing coding, product, contract, payment agreement, fee schedule, and/or authorization terms.
• Address denial and partial payment of invoices both timely and accurately through appropriate collection workflow processes.
• Diagnose and report to management customer issues regarding rejection trends and denials, working to improve end-to-end business processes.
• Interact with internal and external customers to resolve billing, cash, and claim discrepancies.
• Maintain accurate documentation of claim file activities.
• Address accounts receivable inquiries.

Requirements

• High school diploma or equivalent required; Associate degree (A.A. or A.S.) in Business, Finance or related discipline preferred.
• Up to one (1) year of working in accounts receivable or equivalent experience.
• Intermediate MS Word, Excel, and Outlook skills.
• Analytical and problem-solving abilities.
• Excellent math skills.
• Ability to work well both independently and in a team environment.
• Excellent follow-up and follow-through abilities.
• Knowledge of federal/state fee schedules preferred.
• Excellent oral and written communication skills.
• Detail-oriented with the ability to multitask.
• Ability to follow instructions and prioritize to meet strict deadlines and production targets.

Nice-to-haves

• Medical billing and/or collection history preferred.

Benefits

• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours for professional and community development
• Generous paid time off, 8 company holidays, and 2 personal days per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program providing free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health healthcare navigation platform
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Referral program
• Healthcare concierge
• The One Call Foundation for unexpected emergencies.