Accounts Receivable Associate

Screencastify - Chicago, IL

Full-time - Mid Level

Chicago, IL

Publishing Industries

About the position

The Accounts Receivable Associate at Screencastify plays a crucial role in managing the billing and collections process for the company. This position is essential for ensuring that customer invoices are accurate and processed efficiently, while also overseeing the collections process to secure timely payments. The role requires collaboration with internal teams and external customers to resolve billing issues and improve processes, all within a dynamic and fast-paced environment.

Responsibilities

• Manage the billing process, including generating and issuing invoices, credit memos, and statements.
• Ensure that invoices are accurate and comply with customer contracts.
• Resolve billing issues, working closely with customers and internal stakeholders to resolve any discrepancies or disputes.
• Manage the collections process, including tracking payment statuses and communicating with customers regarding overdue payments.
• Collaborate with cross-functional teams to ensure accurate billing and collections data is captured in Salesforce, Chargebee and QuickBooks.
• Analyze billing and collections data to identify trends, and make recommendations to improve the process and increase efficiency.
• Support month-end and year-end closing activities related to billing and collections.
• Train and assist in managing seasonal staff to support billing and collections activities during peak periods.

Requirements

• Bachelor's degree in Accounting, Finance, or related field (preferred) or equivalent work experience.
• 5+ years of experience in billing and collections, ideally in a SaaS environment.
• Experience using Chargebee and Salesforce - highly preferred.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and adaptability to changing priorities driven by company growth and product evolution.
• Proficient in Microsoft Excel.

Benefits

• Profit sharing
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching