Accounts Receivable Associate

ManpowerGroup - Kansas City, MO

Full-time

Kansas City, MO

Administrative and Support Services

About the position

The Accounts Receivable Associate position at ManpowerGroup is a critical role within the finance team of the Workplace Services business unit, specifically focused on the medical device manufacturing industry. This hybrid position, based in Kansas City, MO, or Orlando, FL, offers a pay rate of $21 per hour on a W2 basis. The primary objective of this role is to automate and streamline employee screening processes while delivering exceptional customer service. The Accounts Receivable Associate will be responsible for identifying and collecting past due receivables, managing customer accounts, and maintaining strong relationships with both internal and external stakeholders. In this role, the associate will analyze assigned accounts to identify delinquencies and determine appropriate collection strategies. They will investigate the causes of unpaid invoices and coordinate corrective actions to resolve payment issues, ensuring that such issues do not recur. Evaluating the financial stability, risk factors, and payment history of customers will be essential in recommending credit limits and establishing acceptable terms. The associate will also contact customers to negotiate payment plans and discuss available options for resolving their account status. Collaboration is key in this position, as the associate will work closely with account management and internal teams to provide accurate information and support the resolution of customer disputes. They will respond to customer requests for invoices, proof of delivery, account reconciliations, and other documentation, while also preparing and communicating with customers regarding refunds, statements, and payment plans. Ensuring compliance with regulatory requirements, internal policies, and operating procedures is a critical aspect of the role. The associate will monitor service success and contribute to delivering a superior customer experience, participating in quality management initiatives and other company objectives as needed.

Responsibilities

• Analyze assigned accounts to identify delinquencies and determine appropriate collection strategies.
• Investigate causes of unpaid invoices and coordinate corrective actions to resolve payment issues and prevent recurrence.
• Evaluate financial stability, risk factors, and payment history of customers to recommend credit limits and establish acceptable terms.
• Contact customers to negotiate payment plans and discuss available options for resolving their account status.
• Collaborate with account management and internal teams to provide accurate information and support resolution of customer disputes.
• Respond to customer requests for invoices, proof of delivery, account reconciliations, and other documentation.
• Prepare and communicate with customers regarding refunds, statements, and payment plans.
• Ensure compliance with regulatory requirements, internal policies, and operating procedures.
• Monitor service success and contribute to delivering a superior customer experience.
• Participate in quality management initiatives and other company objectives.
• Perform additional tasks as needed to support the Credit & Collections team.

Requirements

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in accounts receivable, credit and collections, billing, or customer service.
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word).
• Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities.
• Strong attention to detail and excellent organizational skills.
• Experience with Microsoft Navision is a plus but not required.

Nice-to-haves

• Experience with Microsoft Navision is a plus but not required.