Aristocrat Leisure - Las Vegas, NV
posted 4 months ago
The Accounts Receivable Controller plays a key role in the financial stability of an organization by managing overdue accounts and ensuring timely payment from customers. This position requires a proactive and assertive individual with strong negotiation skills and a firm understanding of credit and collections processes. The Accounts Receivable Controller works closely with customers and internal stakeholders including Sales and Commercial Finance to resolve outstanding debts while maintaining positive relationships and adhering to company policies and legal requirements. The role covers the Americas region and involves various responsibilities that contribute to the overall financial health of the organization. In this position, the Accounts Receivable Controller will be responsible for monitoring accounts receivable to identify overdue payments and delinquent accounts. This includes keeping track of payment deadlines and following up with customers to ensure timely payment. The role also involves contacting customers via phone calls, emails, and letters to remind them of outstanding balances and negotiate payment arrangements. Effective negotiation and persuasion techniques will be essential to encourage customers to fulfill their financial obligations. Additionally, the Accounts Receivable Controller will process payments received from customers, allocate them to the appropriate accounts, and maintain accurate documentation of all collection activities. Addressing customer inquiries, disputes, and complaints related to billing or payment issues is also a critical part of the job. The individual will need to investigate discrepancies and work with internal teams to resolve issues in a timely and satisfactory manner. The role requires maintaining open and effective communication with customers to provide assistance and support in resolving payment issues, while also preparing regular reports on collection activities, including account aging analysis and payment trends. Compliance with relevant laws, regulations, and industry standards governing collections practices is crucial, as is collaboration with internal teams to share information and coordinate efforts in managing collections activities. The Accounts Receivable Controller will also conduct fraud protection calls to vendors regarding changes to bank information and new vendor establishment.