Accounts Receivable Claims Analyst

Spectrum Brands - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

Chemical Manufacturing

About the position

The Accounts Receivable Claims Analyst at Spectrum Brands is responsible for managing customer accounts, focusing on the review, collection, and resolution of deductions from customer invoices. This role involves collaboration with various internal and external teams to ensure accurate billing and recovery of invalid deductions, contributing to high service levels and profit performance. The analyst will also engage in data analysis to recommend process improvements and provide reporting to stakeholders.

Responsibilities

• Coordinate review with internal teams including Sales, Finance, Legal, and Marketing departments to resolve deduction issues relating to promotional and backend programs
• Reconcile and analyze customer claims within assigned portfolio
• Conduct root cause analysis to review customer behavior and prevent future deductions
• Provide ad hoc reporting for the entire cross-functional team
• Lead Monthly Compliance Calls for assigned business unit including cross-functional representation
• Work in partnership with customers to collect payment for invalid claims
• Prepare and present quarterly business updates and follow up items with executive leadership teams
• Ensure deduction approvals follow SOX compliance requirements
• Record and document customer claims for audit
• Create internal credit vouchers, invoice adjustments, GL account offset
• Identify and resolve open credits on customer accounts through account reconciliation
• Research and resolve aged unclaimed credits
• Coordinate and apply repayments for customer claims
• Identify and correct errors by other cross-functional areas and create corrective policies for process improvement
• Assist with transactions for other FSS Departments
• Develop and maintain relationships with key account stakeholders including Sales, Customer Service, Credit, Finance, Supply Chain and Customer contacts
• Support departmental goals by creating and updating SOPs and communicating changes with impacted teams
• Assist with internal audit review
• Reconcile integrations of new businesses into the FSS Environment
• Directly manage offshore claim partners and onshore claim team members, providing performance assessments and training
• Manage projects as assigned by FSS leadership
• Specialize in assigned customer portfolio to guide business operations

Requirements

• Bachelor's Degree in Finance, Accounting, or related field
• 5-7 years of relevant experience in accounts receivable
• Previous reconciliation and analytic experience required
• Previous SAP or related ERP experience desired
• Effective Microsoft Office suite experience, specifically intermediate Excel
• Strong organization, decision making and interpersonal skills
• Excellent customer service and confrontation resolution skills
• Strong ability to learn new tasks quickly in a fast-paced, confidential environment
• Effective written and verbal communication skills
• Demonstrate analytical, problem-solving and system knowledge
• Ability to work independently and prioritize work to meet deadlines