Unclassified - Austin, TX
posted 5 months ago
An Accounting Clerk is responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties, and preparing daily receivables in the hotel's continuing effort to deliver outstanding guest service and financial profitability. In this role, you will be tasked with ensuring that all financial transactions are accurately recorded and that any discrepancies are promptly addressed. You will play a crucial role in maintaining the financial integrity of the hotel while also ensuring that guests have a positive experience with their billing and inquiries. Specifically, you will be responsible for performing the following tasks to the highest standards: responding to guest inquiries, charge inquiries, and requests in a timely, friendly, and efficient manner; researching and resolving guest billing disputes; preparing and completing all month-end responsibilities, including but not limited to preparing reports and setting up late bills; preparing and posting daily receivables from event contracts and balancing totals to the General Ledger; coordinating and verifying receiving tickets, purchase orders, and invoices for proper coding and approval signature; reviewing all final statements for accuracy, making necessary corrections, and mailing sales contracts to clients in a timely manner; preparing journal entries; and answering guest service calls, contacting guests via telephone, completing telephone request forms, and sending correspondence/folios to guests via email, facsimile, or mail. This position requires a high school diploma or equivalent, along with knowledge of basic accounting principles. You should be computer literate, possess good communication and interpersonal skills, and have a command of the English language, both written and verbal. Mathematical skills are essential, and proficiency with current computer software programs is required. Prior experience in Accounts Receivable and Collections is a plus, as it will enhance your ability to perform the duties of this role effectively.