Accounts Receivable Clerk

BWAY Corporation - Atlanta, GA

Full-time - Entry Level

Remote - Atlanta, GA

Professional, Scientific, and Technical Services

About the position

The Accounts Receivable Clerk at Mauser Packaging Solutions is a critical role responsible for managing and reconciling customer accounts to ensure accurate financial reporting and payment recovery. This position involves researching and resolving customer disputes, payments, credits, invoices, and contracts to maintain the integrity of the accounts receivable process. The clerk will utilize various ERP systems, including Solomon, SAP, or QAD, along with customer and third-party websites, to conduct thorough investigations into discrepancies and ensure timely resolution of issues. Given the high volume of transactions, the role demands a proactive approach and the ability to make swift decisions with minimal supervision. In this position, the clerk will analyze historical customer payments and disputes to identify trends and root causes, which will inform strategies for improving payment recovery and reducing credit exposure. The role requires close monitoring of customer accounts, evaluating creditworthiness, and making informed recommendations regarding credit holds or releases. The clerk will also be responsible for contacting customers to secure payments on overdue balances and providing support to various internal teams, including Sales and Operations, to facilitate order releases for accounts with aged receivables. Compliance with GAAP, SOX, and company policies is paramount, and the clerk will ensure that all documentation related to customer accounts and credit memos is maintained accurately. Additionally, the role involves supporting monthly audits and preparing accounts for potential collection agency placement, thereby playing a vital part in the financial health of the organization.

Responsibilities

• Monitor and track the daily analysis of customer accounts for a high-volume portfolio.
• Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and corporate business strategy.
• Track and evaluate past due A/R accounts to reduce the risk of credit exposure.
• Evaluate credit worthiness of accounts and determine proper account credit hold or releases.
• Research cash application matters on customer accounts.
• Evaluate aged items for recommendation of bad debt write off and refund analysis.
• Identify offsetting adjustments to ensure customer account balances are properly stated.
• Contact customers to secure payment on overdue balances and/or issue resolution on open items.
• Provide guidance and support to Sales and Operations Managers, Logistics, Common Carrier(s), and Distribution Operations concerning the release of orders for accounts that have aged accounts receivable.
• Maintain strong cross-functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit concerns, disputes, and customer comments.
• Identify and escalate as necessary.
• Track customer deductions and short-pay issues through resolution.
• Ensure compliance with SOP business rules and initiate credit memos when appropriate.
• Ensure adherence to GAAP, SOX, and Mauser policies and procedures in the ongoing operation, maintenance, and controls of the AR system.
• Support the monthly audits of deductions, payments, and write-offs.
• Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity.
• Manage assigned portfolio to reduce exposure and mitigate risk.

Requirements

• Degree in Business, Finance, or Accounting preferred; or equivalent experience.
• Knowledge or experience in business-to-business with ERPs such as Solomon, Oracle, SAP, QAD, etc.
• Good verbal and written communication skills due to high volume customer interaction.
• Experience or understanding of Cash Application research and analysis.
• Experience or knowledge of working with cross-functional groups and different levels of employees throughout the organization.
• Knowledge or experience of GAAP and SOX requirements.
• Proficient in Microsoft Office: Excel, Word, PowerPoint with intermediate to advanced skills.
• Knowledge or experience of standard and specialized credit and collection procedures.