Ware Disposal - Santa Ana, CA
posted 2 months ago
As a Customer Service / Accounts Receivable Specialist at Ware Disposal, Inc., you will play a crucial role in managing customer interactions and ensuring the smooth operation of accounts receivable processes. This position is essential for maintaining customer satisfaction and financial accuracy within our busy transportation company, which has been serving Southern California for over 50 years. You will be responsible for handling incoming calls related to customer service, identifying and assessing customer needs, and ensuring that all inquiries are resolved efficiently. Your ability to communicate effectively and provide excellent service will be key to achieving customer satisfaction. In addition to customer service duties, you will enter customer accounts into our database, keeping detailed records of all interactions. You will also be tasked with applying and reconciling customer payments to outstanding invoices, monitoring accounts receivable aging, and assisting with collection calls as directed. Preparing customer invoices with the necessary supporting documentation and reconciling customer accounts will also be part of your responsibilities. This role may include other duties assigned by management, requiring flexibility and a proactive approach to problem-solving. To succeed in this position, you will need a solid understanding of accounts receivable and invoicing processes, along with excellent organizational skills. Proficiency in Microsoft Office applications, particularly Excel, is essential, as is a detail-oriented mindset. Being people-oriented will help you build strong relationships with customers and colleagues alike. This is an entry-level position, making it an excellent opportunity for individuals looking to start or advance their careers in accounts receivable and customer service.