Accounts Receivable Collection Specialist

Orasure Technologies - Bethlehem, PA

Full-time - Entry Level

Remote - Bethlehem, PA

Wholesale Trade Agents and Brokers

About the position

The Accounts Receivable & Collections Specialist at OraSure Technologies is responsible for managing incoming payments, collecting outstanding accounts receivable, and resolving customer billing issues. This role involves collaboration with various departments to ensure effective communication and exceptional customer service while maintaining accurate accounting records and adhering to compliance standards.

Responsibilities

• Post customer payments by recording cash, checks, ACH, wire, and credit card transactions.
• Review open accounts for collection efforts.
• Make outbound collection calls in a professional manner while maintaining customer relations.
• Resolve client-billing problems and accounts receivable delinquency in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues contributing to account delinquency and discuss them with management.
• Review and monitor account collection reports and distribute them as needed.
• Provide timely follow-up on payment arrangements via telephone or email.
• Communicate with customers to encourage payment of delinquent accounts.
• Manage credit term applications to assess creditworthiness and identify risk factors.
• Grant credit limits and terms according to corporate credit policy, perform periodic credit reviews, and monitor credit holds.
• Support the order release process.
• Manage relations with credit reporting and collection agencies.
• Monitor deductions taken by customers.
• Maintain and monitor customer portals for invoices and remittance advice.
• Furnish required data and backup to auditors as needed.
• Support and maintain a strong internal control environment by adhering to SOX documentation.

Requirements

• High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Strong reading, grammar, and written communication skills.
• Basic mathematics skills.
• Strong organizational and time management skills.
• Strong analytical skills.
• Competency in Microsoft Office (Outlook, Word, PowerPoint).
• Advanced knowledge of MS Excel/Spreadsheets.
• Familiarity with SharePoint, OneDrive, and Teams.
• Experience with SAP Accounting software.
• Ability to work both independently and collaboratively.

Nice-to-haves

• Experience in a similar role within the healthcare or diagnostics industry.
• Familiarity with SOX compliance requirements.

Benefits

• Free parking
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program