Accounts Receivable Collection Specialist

Exposed Floor Design Group - Dallas, TX

Full-time - Entry Level

Dallas, TX

Specialty Trade Contractors

About the position

Exposed Design Group is seeking a qualified Accounts Receivable Collection Specialist to join our dynamic team in Dallas, Texas. This full-time position is crucial for managing the collections of outstanding accounts receivable from our existing client base. The role involves resolving customer billing issues and reducing account receivable delinquency, ensuring that our financial operations run smoothly and efficiently. As a nationwide specialty contractor, Exposed Design Group has been providing innovative and cost-effective solutions in the commercial, industrial, retail construction, and remediation markets since 2009. Our services encompass a wide range of offerings, including concrete surface coatings, polishing, floor coverings, joint and floor sealers, and complete building envelope waterproofing and remediation. In this role, you will be responsible for reviewing open accounts for collection efforts, making outbound collection calls while maintaining and improving client relations, and collecting customer payments in accordance with invoice due dates. You will also identify issues contributing to account delinquency and prepare action plans in collaboration with management. Your ability to analyze information and data independently will be essential in monitoring assigned accounts and acting on applicable collection reports. Adherence to office policies and procedures is critical, as is participation in any required company or industry training. We pride ourselves on our competitive pay structure, which includes performance-based bonuses, and a comprehensive benefits package that supports our employees' well-being and professional growth. Our culture emphasizes accountability, both individually and as a team, fostering an environment where employees can thrive and advance in their careers.

Responsibilities

• Review open accounts for collection efforts.
• Make outbound collection calls in a professional manner while keeping and improving client relations.
• Resolve client billing problems and reduce accounts receivable delinquency by applying good customer service techniques.
• Collect customer payments in accordance with invoice due dates.
• Identify issues attributing to account delinquency and prepare plans of action with management.
• Review, monitor, and act on assigned accounts and all applicable collection reports.
• Reduce and maintain accounts receivable to company timeline requirements.
• Adhere to office policies and procedures.
• Attend and participate in any company or industry training as required.

Requirements

• 5+ years of corporate collections experience including interaction with a large customer base.
• Clear understanding and application of the lien process within the construction industry.
• Strong communication, problem solving, and analytical skills.
• Patience working with routine or repetitive activities.
• Ability to influence using persuasive customer service collection techniques, while being factual and straightforward.
• High level of mental stamina.
• Ability to analyze information and data independently.
• Attention to detail with a high level of accuracy.
• Solid proficiency in all Microsoft Office Products.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance