Accounts Receivable Collections Clerk

Buckeye Power Sales Co. - Blacklick, OH

Full-time - Entry Level

Blacklick, OH

Merchant Wholesalers, Durable Goods

About the position

Buckeye Power Sales is a growth-oriented company that has been providing on-site power solutions since 1947, making it the oldest Kohler generator distributor in the country. The company also distributes Siemens Energy engines and generators for various power generation applications. The Accounts Receivable Collections Clerk plays a crucial role in ensuring the financial health of the organization by managing the accounts receivable process effectively. This position is ideal for individuals who thrive in a dynamic environment and are motivated by results. The clerk will be responsible for reviewing and monitoring open accounts for collection efforts, ensuring compliance with company guidelines, and maintaining a robust follow-up system to secure payment commitments from customers. The role requires making an average of 50 outbound calls daily to customers with past due balances, addressing inquiries, and resolving payment discrepancies promptly. The clerk will also collaborate with internal departments to address any accounts receivable-related issues and assist in developing strategies to improve service quality and efficiency. In addition to the core responsibilities, the Accounts Receivable Collections Clerk will be tasked with preparing spreadsheets for suggested write-offs, processing credit card payments, and managing correspondence to encourage timely payments. The position offers a friendly team environment where employees are encouraged to take ownership of their roles and contribute to the company's success. Buckeye Power Sales values dedication, professionalism, and accountability, making it an excellent opportunity for individuals seeking stability and growth in their careers.

Responsibilities

• Reviewing and monitoring A/R open accounts for collection efforts
• Following the BPS Guidelines for Accounts Receivable Collections
• Reviewing A/R aging reports to ensure compliance
• Making an average of 50 outbound calls daily to customers with past balances to obtain payment commitment
• Maintaining a good follow-up system to ensure promises to pay are met and accounts are not neglected
• Identifying issues contributing to account delinquency and discussing with appropriate departments/management
• Working directly with internal departments regarding any A/R related issues
• Responding to customer inquiries in a prompt and professional manner
• Fulfilling customer requests for copies of invoices, pick tickets, etc.
• Researching and solving payment discrepancies
• Processing credit card payments on charge accounts
• Mailing, faxing, e-mailing correspondences to encourage payment on past accounts
• Reviewing overpayments and short payments and resolving promptly
• Adjusting sales tax and small-dollar adjustments on a regular basis
• Preparing spreadsheets with suggested write-offs annually or as needed
• Assisting with projects and performing other duties assigned
• Providing recommendations and developing strategies on how to improve the quality and quantity of services provided

Requirements

• High school diploma or equivalent
• 18+ years of age
• Knowledge and experience in accounts receivables, collections, and lien processing
• Proficient and accurate in data entry
• Strong organizational and time management skills
• Strong analytical and problem-solving skills
• Excellent communication skills, both verbal and written, with proficiency in English
• Excellent telephone and customer service skills
• Computer skills to include MS Office Products (Word, Excel, Outlook)
• Ability to work under pressure and in a fast-paced environment
• Must be able to pass a background check and drug screen

Benefits

• Competitive pay with Bonus Potential
• Regular day shift hours with overtime potential
• Advancement Opportunities
• Excellent benefit package (Health, Dental, Vision, 401k, Company Paid STD/LTD/Life, AND MORE)
• Paid Time Off (Vacation, Parental Bonding, Jury Duty, Bereavement, Volunteer)