Accounts Receivable Collections Specialist I (Tier II)

US Tech Solutions - Rochester, NY

Full-time

Rochester, NY

Administrative and Support Services

About the position

The position involves mitigating risk through the resolution of clients' past due balances. The successful candidate will ensure that a quality product is delivered to both the branch and the client in an accurate and timely manner, while providing a high degree of quality service to all branches and clients. This role requires answering inbound calls to resolve past due balances and meet daily collections and call goals. Additionally, the candidate will initiate calls to clients based on risk to resolve outstanding receivables, making critical decisions to release or hold at-risk accounts based on established policies and procedures to mitigate risk. The role also involves researching Electronic Funds Transfer (EFT) transactions that have been returned from the bank to recollect the funds owed by the client. Evaluating high-risk accounts is essential to determine if they need to be escalated to the internal collection agency. The candidate will escalate client issues to the appropriate departments to ensure timely collection on accounts. Maintaining daily call requirements based on the forecast provided is crucial to ensure that standards are met, contributing to the overall success of the collections team.

Responsibilities

• Mitigate risk through resolution of clients' past due balances.
• Ensure quality product delivery to branches and clients in an accurate and timely manner.
• Provide high-quality service to all branches and clients.
• Answer inbound calls to resolve past due balances and meet daily collections and call goals.
• Initiate calls to clients based on risk to resolve outstanding receivables.
• Make decisions to release or hold at-risk accounts based on established policies and procedures.
• Research EFT transactions that have been returned from the bank to recollect funds owed by clients.
• Evaluate high-risk accounts to determine if they need to be escalated to the internal collection agency.
• Escalate client issues to appropriate departments to ensure timely collection on accounts.
• Maintain daily call requirements based on the forecast provided.

Requirements

• Strong communication skills to effectively handle inbound and outbound calls.
• Ability to make decisions based on established policies and procedures.
• Experience in collections or accounts receivable management.
• Strong analytical skills to evaluate high-risk accounts and EFT transactions.
• Ability to work under pressure to meet daily collections and call goals.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with financial services or banking industry.
• Knowledge of risk management practices.