US Tech Solutions - Rochester, NY
posted 4 months ago
The position involves mitigating risk through the resolution of clients' past due balances. The successful candidate will ensure that a quality product is delivered to both the branch and the client in an accurate and timely manner, while providing a high degree of quality service to all branches and clients. This role requires answering inbound calls to resolve past due balances and meet daily collections and call goals. Additionally, the candidate will initiate calls to clients based on risk to resolve outstanding receivables, making critical decisions to release or hold at-risk accounts based on established policies and procedures to mitigate risk. The role also involves researching Electronic Funds Transfer (EFT) transactions that have been returned from the bank to recollect the funds owed by the client. Evaluating high-risk accounts is essential to determine if they need to be escalated to the internal collection agency. The candidate will escalate client issues to the appropriate departments to ensure timely collection on accounts. Maintaining daily call requirements based on the forecast provided is crucial to ensure that standards are met, contributing to the overall success of the collections team.