Accounts Receivable/Collections Specialist

$41,600 - $45,760/Yr

Incubation Systems - Plano, TX

Full-time - Entry Level

Plano, TX

About the position

The Accounts Receivable/Collections Specialist position is a critical role within the Accounting Operations team, primarily focused on managing customer accounts and ensuring timely collection of unpaid invoices. This position is based in Plano, TX, and is expected to work full-time, Monday to Friday from 7 AM to 4 PM. The role is contract-based with an initial duration of 6 months, with the possibility of extension based on performance and business needs. In this role, the specialist will be responsible for analyzing cash flow, assessing customer payment disputes, and collecting outstanding invoices. The focus will be on strategic accounts that have significant dollar amounts and high transaction volumes. The specialist will need to follow established business processes, which require frequent interaction with customers to resolve payment disputes and improve compliance with payment terms. Key performance indicators (KPIs) and service level agreement (SLA) goals will include metrics related to Days Sales Outstanding (DSO), aging currency, accuracy, and timeliness of collections. The specialist will be accountable for meeting all baseline and project goals in the most effective and efficient manner, aligning with departmental objectives to ensure positive business results and the overall success of the company. This includes monitoring and reporting on the status of customer accounts, analyzing complex issues, and collaborating with various stakeholders to develop sustainable solutions that minimize customer issues. The role also involves creating and utilizing reports to support the analysis of account information and partnering with cross-functional teams to enhance overall accounts receivable processes.

Responsibilities

• Deliver all baseline and project goals for DCSO, aging currency, accuracy and timeliness.
• Monitor and report the status of customer accounts and results against defined KPIs, goals and objectives.
• Analyze complex issues and collaborate as necessary to determine actionable, practical and sustainable solutions that reduce customer issues.
• Create and utilize reports to support analysis of pertinent account information.
• Collaborate and negotiate with customers, field sales, and finance functions to achieve improvements.
• Achieve individual and departmental metrics.
• Maximize overall A/R business processes; automate and reduce rework when possible.
• Partner with cross-functional teams in Billing Exceptions, Cash and Credit Associates to perform accountabilities in the most efficient, effective, and accurate manner.
• Analyze and document detailed customer profiles to include information such as payment habits, proof of delivery, and receiving procedures.
• Support customer and/or division initiatives.
• Communicate and escalate issues and procedural changes to Team Coordinators and Managers.
• Strive for continuous learning and positive engagement related to change, in an effort to develop new tools, methods and strategic thinking.

Requirements

• High school diploma or equivalent required; some college preferred.
• Knowledge of overall A/R workflow and systems.
• Highly skilled and knowledgeable in regards to adjustments, research, collections, account issues, and customer relationships.
• Experienced in the use of Microsoft Excel and proficient in the use of other Microsoft Office applications.
• Knowledge of DB2 queries, SAP & XPTR reports to analyze data.
• Able to apply critical thinking to problem solving and analysis.
• Adept at collaboration, negotiation and teamwork skills.
• Professional and mature with a high degree of confidence while interacting with the customer and other functions.
• Analytical, highly organized and detail oriented.

Nice-to-haves

• Experience with customer service for at least 1 year.
• Familiarity with financial software and reporting tools.