Incubation Systems - Plano, TX
posted 2 months ago
The Accounts Receivable/Collections Specialist position is a critical role within the Accounting Operations team, primarily focused on managing customer accounts and ensuring timely collection of unpaid invoices. This position is based in Plano, TX, and is expected to work full-time, Monday to Friday from 7 AM to 4 PM. The role is contract-based with an initial duration of 6 months, with the possibility of extension based on performance and business needs. In this role, the specialist will be responsible for analyzing cash flow, assessing customer payment disputes, and collecting outstanding invoices. The focus will be on strategic accounts that have significant dollar amounts and high transaction volumes. The specialist will need to follow established business processes, which require frequent interaction with customers to resolve payment disputes and improve compliance with payment terms. Key performance indicators (KPIs) and service level agreement (SLA) goals will include metrics related to Days Sales Outstanding (DSO), aging currency, accuracy, and timeliness of collections. The specialist will be accountable for meeting all baseline and project goals in the most effective and efficient manner, aligning with departmental objectives to ensure positive business results and the overall success of the company. This includes monitoring and reporting on the status of customer accounts, analyzing complex issues, and collaborating with various stakeholders to develop sustainable solutions that minimize customer issues. The role also involves creating and utilizing reports to support the analysis of account information and partnering with cross-functional teams to enhance overall accounts receivable processes.