Accounts Receivable Collections Specialist
Novaspect - Schaumburg, IL
posted 2 days ago
About the position
Novaspect, Inc, an Emerson Impact Partner and global leader of process systems and solutions, is currently offering an opportunity for an Accounts Receivable Specialist to join our fast paced, customer orientated team in our Schaumburg, IL location. The successful candidate will assist with most accounts receivable activities including on-going review of credit limits, customer invoicing, with a majority of responsibility of collection of customer accounts. The position's primary responsibility will be to establish and build relationships with key internal and external customers, identify and understand non-payment issues and submitting invoices into portals following the customer portal requirements. The Account Receivable Collections Specialist will assist the finance department in the preparation and review of key financial performance metrics for the accounts receivable area.
Responsibilities
- Communicate with customers to resolve payment disputes and review all short payments for validity
- Assist in managing most aspects of the accounts receivable activities
- Ability to quickly recognize a problem, analyze it and arrive at a clear and concise resolution that will benefit all parties involved
- Ability to build and maintain strong internal and external relationships to assist in the identification, understanding and resolution of unpaid balances
- Assist in establishing and maintaining professional processes and procedures to reconcile and understand customer non-payment issues
- Proactively contact customers before invoices are due to identify customer payment concerns
- Involve inside and outside sales when appropriate to facilitate communication with the customer and work to receive payment on past due invoices
- Assist the Accounting Supervisor/Controller in establishing credit limits for new customers using various financial tools/research to access their credit worthiness as well as the revision of existing customer's credit limits
- Actively participate with team members to achieve company and departmental goals
- Ability to be flexible with changes in the work assignments based on the company growth
- Attention to detail to portal customer requirements when submitting invoices into their portal
- Manage and maintain portal customers
- Cash posting as needed to meet business needs
- Any other duties as assigned including reports as needed
Requirements
- High school diploma required
- 2+ years of accounts receivable function with a strong emphasis on customer service and relationship building
- Prior accounting/book keeping experience a plus
- High computer application literacy including Word, Excel and the Internet are required, and ability to learn internal business systems
Nice-to-haves
- Able to manage difficult customer situations and respond promptly to customer needs
- Excellent interpersonal, verbal and written communication skills
- Proven ability to build and support teamwork
- Quickly embraces, learns and applies new technology and/or procedures
Benefits
- Generous paid time off; starting at 15 vacation days, 10 holidays, and personal time off
- 401K with 6% company match
- Employee Stock Ownership Program (ESOP)
- Excellent health & wellness benefits
- Student debt & tuition reimbursement
- Referral bonus
