Accounts Receivable Collections Specialist

$50,000 - $55,000/Yr

Ascendo Resources - Des Plaines, IL

Full-time - Mid Level

Des Plaines, IL

Professional, Scientific, and Technical Services

About the position

Ascendo Resources is seeking a dedicated Accounts Receivable Collections Specialist for a full-time position with a manufacturing client located in Des Plaines, IL. This role requires a consistent in-office presence for five days a week. The primary responsibility of the A/R Collections Specialist is to manage an assigned portfolio of business-to-business accounts, focusing on minimizing Days Sales Outstanding (DSO) while maintaining strong customer relationships. The ideal candidate will possess an Associate's degree or equivalent from an accredited institution, specializing in Accounting, Finance, or Business, along with a minimum of three years of full-time experience in collections, specifically in a B2B environment. Candidates with a combination of education, experience, and training that provides the necessary knowledge, skills, and abilities will also be considered. In this role, the Collections Specialist will act as the main point of contact for customers, conducting audits and reconciliations, and resolving any account-related issues. The position involves releasing orders that are on credit hold, regardless of the credit limit, and supporting Credit Managers or other specialists as needed. The specialist will also be responsible for completing credit references for specific customers and facilitating relationships with customers, sales teams, and internal operations to ensure timely and professional resolution of customer issues. Additionally, the role includes processing and reviewing account adjustments, small balance write-offs, and credit memos for assigned customer accounts, as well as maintaining accurate customer account records.

Responsibilities

• Manage an assigned portfolio of business-to-business accounts to minimize DSO.
• Act as the primary point of contact for customers performing audits and reconciliations.
• Release all orders on credit hold, regardless of credit limit.
• Support Credit Managers and other specialists as needed.
• Complete credit references for specific customers.
• Facilitate relationships with customers, sales, and internal operations to resolve issues.
• Process and review account adjustments, small balance write-offs, and credit memos.
• Resolve discrepancies from short payments, product returns, pricing, or co-op issues with minimal supervision.
• Maintain and update accurate customer account records.

Requirements

• Associate's degree or equivalent from an accredited institution in Accounting, Finance, or Business.
• Minimum of three years of full-time experience in B2B collections.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to reconcile accounts and resolve discrepancies.