Accounts Receivable Collections Specialist

$72,800 - $93,600/Yr

TargetCW - Palo Alto, CA

Full-time - Entry Level

Palo Alto, CA

Professional, Scientific, and Technical Services

About the position

As an Accounts Receivable Collections Specialist, you will play a crucial role in managing the global collections, cash applications, and reconciliation functions for a fast-growing software company based in Palo Alto, CA. This position is designed for local candidates and offers a competitive hourly wage of $35-45, with weekly pay and benefits. The role is a 6-month contract with excellent potential for extension or transition to a permanent position. You will work full-time from Monday to Friday, with the flexibility to work onsite two days a week. In this position, you will serve as the primary point of contact between customer accounts payable teams and the internal billing and treasury teams. Your responsibilities will include the early identification and resolution of collection issues, ensuring a streamlined and compliant collections process. You will be encouraged to challenge the status quo and contribute to the growth of the organization by formalizing and improving the customer onboarding and credit processes. Your efforts will directly impact the efficiency of the collections process and the overall financial health of the company. The company is passionate about building software that addresses significant challenges faced by institutions worldwide. Their innovative solutions have been instrumental in various critical areas, including preventing terrorist attacks, advancing medical research, and enhancing competitive advantages in global financial markets. As part of the Finance team, you will be empowered to make meaningful contributions to the company's mission and success.

Responsibilities

• Manage the collection of customer accounts for a fast-growing global business.
• Post daily cash collections.
• Partner cross-functionally with business stakeholders such as billing, treasury, and customers to troubleshoot portal issues and streamline transaction flows.
• Liaise with customer contacts to assist with onboarding, including portal access, configuration, and completing vendor forms.
• Formalize and improve the customer onboarding and credit process, including process and workflow recommendations to improve collection time.

Requirements

• 5+ years of experience in Collections and Accounts Receivable in a fast-paced global or larger company.
• Recent experience working for a larger or global company.
• Experience sending out at least 50 collection emails a day.
• Accustomed to working with large dollar amounts of invoices; confident in collection for larger payments.
• Experience with systems such as Netsuite, Ariba, Coupa, or similar.
• Ability to navigate and learn systems and portals quickly; tech-savvy.
• Intermediate Excel experience (Vlookup, pivot tables, downloading reports, etc.).
• Experience sending out collections email templates (soft collections; follow-ups on invoices and friendly reminders on past due invoices).
• Excellent customer service skills; ability to communicate professionally and kindly.
• Ability to handle aging accounts.
• Experience with cash applications and entering payments into portals (5 hours a week on posting cash collections).
• Experience being the point of contact between customer accounts payable teams and internal billing and treasury teams.
• Track record of managing a large customer invoice portfolio; 400 invoices.
• Excellent communications and interpersonal skills, including the ability to summarize key operational issues to management.
• A growth mindset and strong attention to detail.

Benefits

• Weekly pay
• Health benefits
• Potential for contract extension or permanent position