Servpro - Norwalk, CT

posted about 2 months ago

Full-time - Mid Level
Onsite - Norwalk, CT
Administrative and Support Services

About the position

The Accounts Receivable & Collections Associate at SERVPRO of Fairfield County is responsible for managing customer accounts, creating invoices, and collecting overdue payments. This role requires excellent communication and negotiation skills, as well as a strong understanding of credit and risk management. The associate will work in a fast-paced office environment, ensuring that all collection policies are followed and maintaining accurate documentation of customer interactions.

Responsibilities

  • Monitor and analyze customer accounts to develop strategies for mitigating risk on past due bills.
  • Create invoices and ensure customer accounts are current by contacting customers for overdue payments.
  • Negotiate payment plans with customers and maintain detailed documentation of all correspondence.
  • Perform collection calls to customers based on aging accounts and follow up on payment statuses.
  • Prepare monthly reports on collection efforts and maintain collection tracker spreadsheets in Excel.
  • Work closely with other departments to ensure compliance with policies and procedures.
  • Handle third-party collection processes and submit small claims when necessary.

Requirements

  • 5+ years of experience in accounts receivable and collections.
  • Proficiency in Microsoft Office Suite, especially Excel, and QuickBooks Online.
  • Strong understanding of credit and risk management principles.
  • Excellent communication and negotiation skills.
  • Ability to work independently and manage multiple tasks effectively.

Nice-to-haves

  • Experience in the insurance claims processing industry or restoration and cleaning sectors.
  • Knowledge of regulatory standards and compliance requirements.

Benefits

  • Paid holidays
  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Professional development assistance
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