Aristocrat - Las Vegas, NV
posted 4 months ago
The Accounts Receivable Controller plays a key role in the financial stability of an organization by managing overdue accounts and ensuring timely payment from customers. This position requires a proactive and assertive individual with strong negotiation skills and a firm understanding of credit and collections processes. The Accounts Receivable Controller works closely with customers and internal stakeholders including Sales and Commercial Finance to resolve outstanding debts while maintaining positive relationships and adhering to company policies and legal requirements. The role covers the Americas region and involves various responsibilities that contribute to the overall financial health of the organization. Key responsibilities include monitoring accounts receivable to identify overdue payments and delinquent accounts, ensuring timely follow-up with customers. The position also involves collections activities, where the controller contacts customers via phone calls, emails, and letters to remind them of outstanding balances and negotiate payment arrangements. Payment processing is another critical aspect, requiring the controller to process payments received from customers and allocate them to the appropriate accounts while maintaining accurate documentation of all collection activities. Dispute resolution is essential, as the controller must address customer inquiries, disputes, and complaints related to billing or payment issues, investigating discrepancies and working with internal teams to resolve issues promptly. Effective customer communication is vital, as the controller must maintain open lines of communication with customers to assist in resolving payment issues while building rapport and trust. Reporting and documentation are also key responsibilities, with the controller preparing regular reports on collection activities and maintaining detailed records of communication with customers. The role requires collaboration with internal teams, including GL, finance, Sales, and Sales Operations, to share information and coordinate efforts in managing collections activities. Additionally, the controller must ensure compliance with relevant laws and regulations governing collections practices and adhere to company policies regarding data privacy. Fraud protection is also a responsibility, requiring the controller to conduct fraud protection calls to vendors on changes to bank information and new vendor establishment.