Dorman - Colmar, PA
posted 3 months ago
The Accounts Receivable Coordinator at Dorman Products plays a crucial role in managing the accounts receivable (AR) processes for an assigned portfolio of customers. This position is responsible for coordinating all efforts related to customer payment applications, establishing credit requests, issuing credits, and managing deductions. The coordinator will ensure that all cash receipts are processed accurately and in a timely manner, utilizing current technology to maintain efficiency and accuracy in financial reporting from receipt through to the general ledger. In this role, the Accounts Receivable Coordinator will establish credit and debit memo requests in accordance with company policies and procedures. They will prepare cash receipts for the lockbox and ensure that all receipts are posted to customer accounts promptly. The coordinator will also resolve payment deductions and disputes by following established workflows and effectively using company software, including ERP systems and collection software. This position requires strong analytical skills to conduct research and follow up on payment deductions, collaborating with customers and internal personnel to escalate issues when necessary. Additionally, the coordinator will work closely with the Credit & AR Analyst assigned to their portfolio to provide excellent customer service. This includes assisting with follow-up activities and handling customer inquiries to resolve disputes or collect outstanding balances. The role also involves processing credit memos with the necessary approvals in line with SOX guidelines and delivering invoices and monthly statements to customers as required. The Accounts Receivable Coordinator may also be tasked with generating special reports for customers and sales teams as needed, along with other duties as assigned.