Accounts Receivable Coordinator

$54,000 - $65,000/Yr

Dvl Group - Albuquerque, NM

Full-time - Mid Level

Albuquerque, NM

Specialty Trade Contractors

About the position

The Accounts Receivable Coordinator at DVL Group, Inc. plays a crucial role in managing cash applications and collaborating with both the Accounting Team and Sales Department. This position is responsible for handling customer contracts, resolving account discrepancies, and overseeing accounts receivable collections. The role is designed for a hybrid workplace, requiring in-office collaboration three out of five days a week. DVL Group, Inc. has been recognized as a nationally certified Great Place To Work since 2018, emphasizing a positive work environment and employee satisfaction. In this position, the Accounts Receivable Coordinator will be tasked with a variety of responsibilities, including managing assigned customer accounts, documenting all collection efforts in the accounting system, and preparing, posting, verifying, and recording customer payments and transactions related to accounts receivable. The coordinator will also be responsible for sending invoices and statements to customers, executing credit checks, and managing customer setups, which includes assisting in completing customer forms and executing the release of lien waivers. Additionally, the coordinator will determine amounts to be written off, communicate with collection companies, and identify when refunds are necessary. They will also monitor the AR email inbox to resolve issues, process credit card payments, and maintain up-to-date information in customer accounts. The role requires excellent organizational skills, attention to detail, and the ability to work independently in a fast-paced environment, ensuring that all tasks are completed efficiently and accurately.

Responsibilities

• Responsible for assigned customer Accounts Receivable collections
• Notation of all collection efforts in the current accounting system
• Prepare, post, verify, and record customer payments and transactions related to AR
• Send invoices and/or statements to customers when required
• Execute credit checks for all offices and set up new customers
• Manage customer setups including assisting in completing customer forms
• Executing the release of lien waivers
• Determine amounts to be written off and notify the appropriate contact to write-off
• Communicate with collection companies
• Identify when refunds are required and appropriately gather information for refund process
• Follow escalation policy when amounts are past due
• Responsible for accessing portals for certain clients to determine pay date
• Monitor AR email inbox and resolve any issues
• Resolve billing issues with relevant department
• Process credit card payments received
• Send statements to salespeople/customers showing amounts due
• Update Credit Applications when needed with management approval and distribute to coordinators and sales staff
• Maintain up to date information in customer accounts
• Send all tax related questions to in-house tax lead

Requirements

• Associate or Bachelor's degree in Accounting or similar degree
• At least 3 years of recent and relevant accounting experience
• Proficient in Microsoft Office Suite, especially Excel and accounting software programs
• Excellent customer service skills
• Professional phone etiquette
• Excellent verbal and written communication skills
• Ability to operate related office equipment, such as a computer and copier
• Ability to work independently and in a fast-paced environment
• Ability to anticipate work needs and interact professionally with customers and coworkers
• Excellent organizational skills and attention to detail
• If not licensed, able to obtain notary license on commencement of position

Nice-to-haves

• Certified Notary Public

Benefits

• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee stock ownership plan
• Life insurance