Accounts Receivable Coordinator

Genuine Parts Company - Duluth, GA

Full-time

Duluth, GA

Motor Vehicle and Parts Dealers

About the position

The Accounts Receivable Coordinator plays a crucial role in supporting a team by managing workload assignments and troubleshooting technical issues. This position involves handling customer escalations, onboarding new team members, and providing remedial training as necessary. The coordinator will also initiate or support continuous improvement projects and is responsible for creating and maintaining process documentation to ensure efficiency and clarity within the team. In this role, the Accounts Receivable Coordinator will create reporting and workload documents for team assignments using tools such as PeopleSoft and ServiceNow. They will manage payment application processes, which include customer outreach, handling level 2+ research requests, account maintenance, and performing various accounting and administrative tasks. Additionally, the coordinator will document processes and train new team members, ensuring that all team members are well-equipped to perform their duties effectively. Quality assurance is a key responsibility, which includes auditing sample data and making recommendations for training or continuous improvement. The coordinator must prioritize customer service for both internal and external customers, ensuring that inquiries and research requests are handled promptly and effectively. This position requires a proactive approach to problem-solving and a commitment to maintaining high standards of service and operational excellence.

Responsibilities

• Creates reporting and workload documents for team assignments (PeopleSoft, ServiceNow, etc.)
• Manages payment application processes including customer outreach, level 2+ research requests, account maintenance, and other accounting and administrative tasks
• Responsible for documenting processes and training new team members
• Responsible for documenting errors and providing remedial training for existing team members
• Responsible for quality assurance, including auditing of sample data and any training or continuous improvement recommendations
• Makes customer service a priority for both internal and external customers (Support Inquiry/Research Specialists)

Requirements

• 2+ years of experience in Accounts Receivable
• Experience leading a team or project
• Advanced working knowledge of Excel
• Processes documentation and training experience
• Strong analytical and data analysis skills
• Excellent organizational skills and attention to detail
• Excellent communication and relationship-building skills
• Customer service focused
• Conflict management skills
• Ability to manage multiple tasks concurrently
• Strong organizational and follow-up skills
• Results driven

Nice-to-haves

• Continuous improvement or technical support experience preferred
• PeopleSoft experience preferred
• Bachelor's degree preferred