ACCOUNTS RECEIVABLE/CUSTOMER SERVICE

$38,000 - $45,000/Yr

Tri-Lift - New Haven, CT

Full-time - Mid Level

Onsite - New Haven, CT

Rental and Leasing Services

About the position

Tri-Lift, Inc. is seeking an experienced Accounts Receivable and Collections Specialist to join our dynamic Accounting team. This full-time position requires in-office work and involves significant interaction with customers via phone and email to collect on open account balances. The role emphasizes maintaining trustful relationships while ensuring timely payments, requiring excellent communication and customer service skills.

Responsibilities

• Supervise assigned accounts to identify unresolved debts while proactively managing the payment process.
• Develop effective repayment plans.
• Follow-up with clients on overdue accounts.
• Oversee all monthly payments and refunds.
• Research and implement effective collection techniques.
• Perform all administrative duties related to ensuring office efficiency.
• Create monthly credit records.
• Respond to client account queries in a timely and professional manner.
• Post payments to customer accounts.

Requirements

• High school diploma or equivalent qualification required.
• A minimum of 2 years' experience in a similar role.
• Strong understanding of efficient billing and collection processes.
• Outstanding communication and interpersonal skills.
• Good computer skills; Excel, Email and ability to understand other software programs.
• Good time management skills.
• Great customer service skills.

Nice-to-haves

• 3 years of experience in accounts receivable (preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off