Accounts Receivable Customer Solutions Specialist

$49,670 - $72,862/Yr

Linde Gas & Equipment - Pittsburg, CA

Full-time - Mid Level

Pittsburg, CA

About the position

The Accounts Receivable Customer Solutions Specialist at Linde Gas & Equipment Inc. is responsible for enhancing customer service in a call center environment. This role focuses on managing customer inquiries, resolving issues related to invoices, and maintaining strong relationships with customers and sales staff to ensure a positive customer experience.

Responsibilities

• Maintain ongoing relationships with regional customers and sales staff by answering incoming calls and resolving customer invoice disputes.
• Process customer payments and sales cylinder adjustments, and update blanket purchase orders.
• Provide invoice copies and proof of delivery as requested by customers.
• Utilize business software systems to retrieve customer information and verify inventory and AR balances.
• Verify customer credit status and complete necessary paperwork to issue credits or debits.
• Suggest additional billing methods such as e-invoice and EDI to customers.
• Provide customers with information regarding their outstanding balances.
• Ensure timely response to phone inquiries and collaborate with the team to meet call center performance metrics.
• Handle Branch and TM inquiries within 3 days of request.
• Perform other duties as assigned.

Requirements

• High School Diploma required; college or equivalent experience preferred.
• Minimum of 2 - 4 years of customer service or in-store sales experience required.
• Prior industry experience with knowledge of company products (hardgoods, welding supplies, industrial gas, specialty gas, and medical gas) required.
• Hands-on experience in Specialty Gas/Hydrocarbon industries required.
• Strong computer skills, including proficiency in Microsoft applications and Lotus Notes.
• Excellent verbal and written communication skills.
• Demonstrated ability to work independently and be self-motivated.
• Ability to work flexible hours.

Nice-to-haves

• Experience in a call center environment for 2 years or more.
• Knowledge of current company products and services.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Opportunities for advancement
• Life insurance
• Referral program
• Paid sick time