Accounts Receivable Manager

Resolute Industrial - Pasadena, TX

Full-time - Mid Level

Pasadena, TX

Rental and Leasing Services

About the position

The Accounts Receivable Manager at Resolute Industrial, LLC is responsible for overseeing and coordinating all activities related to accounts receivable, invoicing, billing, and customer account management. This role is crucial in ensuring that the financial operations related to rental contracts and customer transactions are executed efficiently and accurately. The manager will supervise the Rental Coordinator Supervisors to maintain consistent workflow processes across all rental regions, ensuring that the team meets its annual goals and performance standards. Continuous improvement initiatives will be a key focus, as the manager will be expected to identify areas for enhancement and implement strategies to optimize operations. In this position, the Accounts Receivable Manager will act as the primary liaison for strategic accounts, which include major clients such as JCI, Weston, and Aggreko. The manager will monitor cash receipts, ensuring that payments are applied to customer accounts in a timely manner, and will be responsible for providing customer statements while addressing any billing issues that arise. Daily workflow oversight for the Rental Coordinators, AR Team, and Cash Application team will be essential to ensure compliance with company procedures and to maintain high standards of customer service. The role also involves processing customer credit card payments, performing remote deposits of customer checks, and efficiently resolving any credit card chargebacks. The manager will prepare and present analytical reports related to accounts receivable, including daily cash receipts, and will manage the order entry and invoicing processes to ensure accuracy and timeliness. Collaboration with the Finance team will be necessary for reporting and documentation related to audits, compliance, and budgeting needs. Additionally, the manager will support the Accounting Manager with accounts receivable and bank reconciliation tasks, and will be involved in various projects as assigned by management.

Responsibilities

• Supervise Rental Coordinator Supervisors to ensure consistent workflow processes across all rental regions.
• Conduct continuous improvement initiatives, set annual goals, and perform performance reviews.
• Act as the primary AR liaison for strategic accounts, including JCI, Weston, and Aggreko.
• Monitor cash receipts and ensure timely application of cash to customer accounts.
• Provide customer statements and address billing issues promptly.
• Oversee daily workflow for the Rental Coordinators, AR Team, and Cash Application team to ensure compliance with company procedures.
• Process customer credit card payments and perform remote deposits of customer checks as needed.
• Research and resolve customer credit card chargebacks efficiently.
• Prepare and present accounts receivable analytical reports, including daily cash receipts.
• Manage order entry and invoicing processes to ensure contracts are entered accurately and on time, with proper documentation.
• Utilize system reporting to enhance contract management and invoicing efficiency.
• Continuously review extension reports, AR aging, and other analyses to identify process failures.
• Assist the Finance team with reporting and documentation for audits, compliance, and budgeting/forecasting needs.
• Provide support with daily customer credit activities.
• Collaborate with the Credit Team on new customer setups.
• Track and facilitate customer refunds, write-offs, and stale balances.
• Review and verify sales tax exemptions for accuracy, uploading them to the appropriate tax site.
• Issue and track sales tax credit and debit memos.
• Support the Accounting Manager with accounts receivable and bank reconciliation tasks.
• Complete other projects and tasks as assigned by management.

Requirements

• Bachelor's degree in a business-related field with 3-5 years of relevant experience; or an Associate's degree with 10+ years of experience in order entry/accounts receivable positions.
• Comprehensive understanding of accounts receivable policies and procedures, especially within the Rental Coordinator Team (order entry, billing).
• Proficiency in ERP systems and MS Office Suite or similar software.
• Ability to work accurately and independently.
• Excellent multitasking skills with the ability to handle a diverse range of projects, tasks, and issues with professionalism and persistence.
• Proficient in Advanced Microsoft Word, Excel, and PowerPoint.
• Experience with ERP software (e.g., INFOR, SAP, Oracle), especially in Invoicing, Customer, AR, and Cash modules/tables.
• Strong analytical and problem-solving skills.
• Excellent communication skills via phone, email, and in-person interactions.
• Willingness to work additional hours during peak seasons or as required by management.
• Valid driver's license with reliable form of transportation.

Benefits

• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance