Accounts Receivable Manager

Aramark - Lexington, KY

Full-time

Lexington, KY

Food Services and Drinking Places

About the position

The Accounts Receivable Manager is responsible for the development of strategies aimed at establishing a continuous improvement work environment and ensuring daily operational control for accounts receivable functions. This role enforces organizational policies and procedures to guarantee quality, high staff productivity, appropriate cost controls, and effective operations. The manager ensures that the day-to-day accounts receivable operations for the Aramark Direct Sales (ADS) business unit are managed at high efficiency levels, while also motivating a growing team of collection experts to meet and exceed their goals. Accurate collections and projections, implementing best practices, and meeting all financial goals and objectives are essential requirements for this role. In addition to overseeing the collections team for the ADS business unit, the Accounts Receivable Manager will also supervise a group of Accounts Receivable Specialists (ARS) who perform administrative accounts receivable functions supporting the operations for the Refreshments line of business. The manager is responsible for the overall collections financial performance, including cash flow, Days Sales Outstanding (DSO), and bad debt management. This includes developing and implementing strategic initiatives to increase cash flow and reduce DSO, reviewing team metrics to analyze trends, and driving discovery projects to ensure established methods and practices are followed. The manager will also implement remediation plans as needed and act as the Business Process Owner (BPO) for ARS receivables functions, principles, and practices to support return on investment (ROI), productivity, and compliance. The role requires oversight of the day-to-day processes of the collections function, monitoring daily workloads to ensure all items are worked and resolved accurately and timely. The manager will create detailed workflow documentation of processes and procedures, assist in creating meaningful reporting for senior management, and ensure timely notifications to appropriate management and departments regarding potential write-offs. Additionally, the manager will provide direction, planning, leadership, supervision, and overall management of the areas of responsibility, maintain and create quality measures, departmental standards, and service level agreements, and conduct assessments of job functions to ensure staff are properly matched with their positions. The role also involves developing, implementing, and promoting staff education opportunities that offer professional development and skill enhancement, maintaining department-level service level agreements (SLAs), liaising with corporate counsel and outside attorneys, and maintaining continuous communication with all departments to address priorities and shortfalls in a timely manner.

Responsibilities

• Responsible for overall collections financial performance (cash flow, DSO, bad debt, etc.) for ARS
• Develops and implements strategic initiatives to increase cash flow and reduce DSO
• Reviews team metrics to analyze trends and drives discovery projects to ensure established methods and practices are followed; implements remediation plans as needed
• Acts as Business Process Owner (BPO) for ARS receivables functions, principles and practices to support ROI, productivity, and compliance
• Oversight of day-to-day process of the collections function
• Monitor daily workload to ensure all items are worked and resolved in an accurate, timely fashion
• Create detailed workflow documentation of the processes and procedures
• Assist in creation of meaningful reporting for senior level management
• Ensure timely notification to appropriate management and departments of potential write-offs
• Provide direction, planning, leadership, supervision and overall management of the areas of responsibility
• Maintain and create quality measures, departmental standards and service level agreements
• Conduct assessment of job functions and purpose to ensure staff properly matched with their position
• Develop, implement & promote staff education opportunities that offer professional development and skill enhancement
• Responsible for maintaining department level SLAs
• Liaise with Corporate counsel and outside attorneys, trade organizations as needed
• Maintains continuous communication with all departments to assure priorities and shortfalls are addressed in a timely manner
• Continually evaluates processes and procedures; coordinate change as needed
• Responsible for staffing and training of assigned functional area
• Evaluate associate performance and recommend annual merit compensation
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above
• Ability to work independently as well as be part of a team

Requirements

• Collections training development and delivery experience
• Experience with large transactional sets
• High level of organizational skills
• Strong communication skills
• Excellent written and verbal communication
• Strong attention to detail
• Analytical and problem solving skills
• Excellent interpersonal skills working with internal and external customers
• Ability to deal with customers in a friendly, courteous, timely and thorough manner
• Proficient in Microsoft Office Suite (Word and Excel)
• Proficient in use of Oracle (preferred)
• The ability to prioritize workload and meet tight deadlines
• A Bachelor's Degree in Accounting, Finance, or Business Management preferred
• A MBA or CPA certification is a plus
• Combination of work experience and education is accepted
• 6+ years in leadership/EE Management
• 10+ years experience in Accounting or Finance
• Experience managing collections process and collections workforce
• Experience with functional commercial collections