Accounts Receivable Manager

Driven Brands - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

1,001-5,000 employees

Repair and Maintenance

About the position

The Accounts Receivable (AR) Manager at Driven Brands will play a pivotal role in overseeing the Franchise AR operations, managing a dedicated team of accounts receivable specialists. This position is crucial for ensuring timely and accurate invoicing, providing exceptional customer support, managing collections, and overseeing cash applications related to the portfolio of accounts. The AR Manager will engage in strategic planning and team leadership, working closely with other departments to optimize financial performance and enhance customer satisfaction. In this role, the AR Manager will be responsible for maximizing net collections and resolving escalated issues that may arise. Continuous improvement of processes to reduce Days Sales Outstanding (DSO) and promote efficiency within departmental operations is a key focus, with the achievement of assigned Key Performance Indicators (KPIs) being a priority. The AR Manager will also serve as a lead and subject matter expert for AR processes, particularly in relation to special projects and meetings. The responsibilities include overseeing and assigning tasks to the accounts receivable team in alignment with company Standard Operating Procedures (SOP) and goals. The AR Manager will handle escalations from the AR Coach, coach, train, and develop both current and new staff within the Accounts Receivable department. Performance reviews will be managed in accordance with company guidelines, ensuring that all contract payment procedures are adhered to and that invoicing is conducted accurately. Monthly reconciliation of all AR accounts is essential, along with providing necessary information to appropriate departments and senior leadership, including the escalation of high-risk accounts. The AR Manager will assist in monitoring, tracking, and enforcing policies and procedures while identifying and developing new concepts and procedures. Other AR-related tasks and duties may be assigned as needed. The position may require travel to attend company-related events or franchisee visits, with travel expectations being less than 10% annually.

Responsibilities

• Oversee the Franchise AR operations and manage a team of accounts receivable specialists.
• Ensure timely and accurate invoicing, customer support, collections, and cash applications.
• Maximize net collections and resolve escalated issues.
• Continuously improve processes to drive down DSO and promote efficiency in departmental operations through achievement of assigned KPIs.
• Serve as a lead and subject matter expert for AR processes related to special projects and meetings.
• Assign tasks to the accounts receivable team in accordance with company SOP and goals.
• Handle escalations from AR Coach and coach, train, and develop staff within the Accounts Receivable department.
• Manage performance reviews in accordance with company guidelines.
• Ensure all contract payment procedures are followed and collected/invoiced accordingly.
• Reconcile all AR accounts monthly and provide information to appropriate departments/senior leadership, including escalation of high-risk accounts.
• Assist in monitoring, tracking, and enforcing policies and procedures while identifying and developing new concepts and procedures.
• Perform other AR related tasks and duties as assigned.

Requirements

• 7+ years of AR experience with 3+ years in an AR leadership role.
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Experience in Oracle Fuse Financial ERP.
• Proficiency with Microsoft Office Suite including Excel, Word, and PowerPoint.
• Analytical, research, and critical thinking skills that drive understanding of the full AR process across multiple business units/brands.
• Ability to evaluate and communicate up and downstream impacts of proposed processing changes.