Accounts Receivable Operations & Reporting Specialist

$49,893 - $66,524/Yr

The Cooper Companies - Victor, NY

Full-time - Entry Level

Hybrid - Victor, NY

Miscellaneous Manufacturing

About the position

CooperVision, a division of CooperCompanies, is seeking a candidate to provide technical and operational support to the Accounts Receivable department. The role involves implementing systems, procedures, and policies, leading project planning, testing, and monitoring. The candidate will actively resolve daily operational problems, conduct research and analysis on billing and credit matters, and provide training and guidance to the A/R team. Responsibilities also include managing the customer credit application process and vendor management, as well as preparing monthly reports and overseeing ERP AR transactions.

Responsibilities

• Provides technical and operational support to the Accounts Receivable department.
• Leads and participates in project planning, testing, and monitoring.
• Resolves daily operational problems requiring subject matter expertise.
• Researches and resolves billing and credit related matters.
• Prepares timely, accurate monthly reports in support of KPIs and ad-hoc needs.
• Oversees interfacing of monthly ERP AR transactions with vendors.
• Conducts expert research and analysis in the maintenance of AR files and reporting.
• Creates and revises operational procedures, practices, and workflows as SOP owner.
• Organizes and conducts training and onboarding tasks for credit/collections.
• Evaluates customer credit status using 3rd party credit report services.
• Facilitates successful credit card processing and problem resolution.
• Supports phone system and departmental call flow, resolving service disruptions.
• Assists with planning, execution, and delivery of projects and tasks.
• Functions as a liaison to IT and Oracle teams for process development and problem resolution.
• Develops into a subject matter expert for Oracle and other ERP systems.
• Troubleshoots and resolves complex operational and ERP issues.
• Collaborates with all departments regarding AR policy and inquiries.
• Coordinates across functions and vendors to support business objectives.
• Communicates with customers regarding billing issues and inquiries.

Requirements

• 1-2 years of Accounts Receivable, credit/collections experience.
• Experience with gathering data, compiling reports, and providing analysis.
• Knowledgeable with ERP systems; familiarity with BAAN, Epicor, Microsoft Dynamics 365, and Oracle.
• Strong interpersonal and communication skills.
• Detail and accuracy oriented with high ethical standards.
• Strong Microsoft skills in Excel, Word, Outlook.
• Ability to utilize project management skills and tools.
• Demonstrated strong planning, organizational, and multi-tasking skills.
• Team oriented with good teaching skills.
• Critical thinking skills and analytical capability.
• Able to manage multiple priorities in a changing work environment.

Nice-to-haves

• Oracle experience is a plus.

Benefits

• Starting base pay between $49,893.00 and $66,524.00 per year.
• Potential for cost of living adjustments.
• Eligibility for other types of compensation and benefits.