Accounts Receivable (Payable)

$78,000 - $78,000/Yr

Southwest Service Administrators - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Administrative and Support Services

About the position

The Contribution Processor at Southwest Service Administrators Inc. is primarily responsible for reviewing and processing incoming and outgoing monthly reports and contributions from multiple employers related to Health & Welfare, Pension, Annuity, Dues, and other related areas. This role also involves processing member retiree and COBRA contributions and determining eligibility. The Contribution Processor plays a crucial role in ensuring that all contributions are accurately processed and reconciled, which is essential for maintaining the integrity of the Trust Fund collections. In addition to processing contributions, the Contribution Processor will perform delinquency and payroll audit processing, which includes reporting, follow-up, and preparation for data entry into the computer system. The position requires a thorough review, research, correction, and balancing of computer-generated reports to ensure accuracy. Meeting end-of-month processing deadlines is critical, and the Contribution Processor must gain a comprehensive understanding of all Trust Fund collections, eligibility, and enrollment rules. Customer service is a significant aspect of this role, as the Contribution Processor will provide high-quality service to employers and participants. This includes documenting inquiries regarding eligibility and enrollment in a prompt and professional manner, as well as responding to and resolving complex issues that may be escalated by members. The Contribution Processor will also be expected to learn and utilize professional excellence tools and concepts to ensure efficient service delivery. Teamwork is essential, and the Contribution Processor will work cooperatively with other team members, actively participating in team meetings and training activities. Additional responsibilities and projects may be assigned periodically, requiring flexibility and adaptability.

Responsibilities

• Process and reconcile monthly employer contribution reports and retiree/COBRA self-payments.
• Perform delinquency and payroll audit processing, including reporting, follow-up, and preparation for data entry.
• Review, research, correct, and balance computer-generated reports.
• Meet end-of-month processing deadlines.
• Gain understanding of all Trust Fund collections, eligibility, and enrollment rules.
• Provide high-quality customer service to employers and participants by documenting inquiries efficiently.
• Respond to and resolve complex issues escalated by members.
• Learn and use professional excellence tools and concepts for quality service delivery.
• Work cooperatively with team members and participate in team meetings and training activities.
• Perform additional responsibilities and projects as assigned.

Requirements

• High School Diploma or GED or equivalent (minimum).
• Experience in bookkeeping, accounts receivable, or accounts payable is a plus.
• Strong mathematical skills are required.
• Minimum typing speed of 35 WPM and 5,000 KPH proficiency.
• Solid knowledge of MS Excel and MS Word, including pivot tables and formulas.
• Exceptional attention to detail.
• Strong oral and written communication skills.
• Professional, client-focused approach to colleagues and assignments.
• Ability to seek out experiences that may change perspective or provide learning opportunities.
• Strong dedication to follow-through on all tasks and assignments.
• Ability to organize, set priorities, work independently, and complete multiple projects within established deadlines.
• Ability to sit for long periods operating a computer keyboard.

Benefits

• Healthcare benefits including medical, dental, and vision coverage.
• Short-term disability benefits for a low weekly premium.
• Company-paid supplemental dental coverage of $1,000 per year for employees.
• Company-paid long-term disability and life/AD&D coverage.
• 401(k) plan including company match up to 5%.
• Company-paid additional pension plan entirely funded by the company.
• Exceptional time off package including paid personal leave and vacation with annual buy-back options.
• Annual automatic pay increases.