Accounts Receivable Processor

Zenith American - Pittsburgh, PA

Full-time

Pittsburgh, PA

Telecommunications

About the position

The Accounts Receivable Processor plays a crucial role in the Client Fund Accounting department at Zenith American Solutions. This full-time position is responsible for providing account reconciliation and resolving customer inquiries for assigned Trusts, ensuring compliance with associated plans and company guidelines. The role requires a minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) as per the job description and role requirements. In this position, the Accounts Receivable Processor will handle customer inquiries through various channels, including telephone, electronic modes, and in-person interactions. These inquiries typically pertain to billing questions from stakeholders such as employers, providers, auditors, or client representatives. The processor will also be responsible for processing COBRA payments, self-pay payments, refund requests, and cash receipts. Additionally, the role involves receiving and processing new employer contracts, maintaining and updating existing contracts, and preparing and processing incoming and outgoing contribution reports while reconciling these reports to payments. The Accounts Receivable Processor will research discrepancies, credits, retro-payments, and other issues, contacting employers as necessary to resolve these discrepancies. Other key responsibilities include submitting deposits, requesting stop payments, reconciling batch files, performing delinquency and payroll audit processing, and reviewing, researching, correcting, and balancing month-end edit reports. The position may also involve performing other duties as assigned, contributing to the overall efficiency and effectiveness of the department.

Responsibilities

• Handles customer inquiries via telephone, electronic modes, and in-person for billing questions to stakeholders such as employers, providers, auditors, or client representatives.
• Processes COBRA payments, self-pay payments, refund requests, and cash receipts.
• Receives and processes new employer contracts.
• Maintains and updates existing contracts.
• Prepares and processes incoming and outgoing contribution reports; reconciles reports to payments.
• Researches discrepancies, credits, retro-payments and problems; contacts employers regarding discrepancies.
• Submits deposits, requests stop payments, and reconciles batch files making corrections when needed.
• Performs delinquency and payroll audit processing to include reporting, follow-up, and preparation for entry into computer system.
• Reviews, researches, corrects, and balances month end edit reports.
• Performs other duties as assigned.

Requirements

• High school diploma or GED.
• Six months of related work experience such as third-party administrator processing, bookkeeping, finance, banking, or accounting.
• Proficiency with MS Office tools and applications.
• Computer literate with ability to learn new applications and systems.

Nice-to-haves

• Experience working in a healthcare environment or a third-party benefits administrator.
• Bilingual English/Spanish verbal and written communication skills.
• Proficiency with 10 key calculations.