Concentra - Cranston, RI
posted about 2 months ago
As an Accounts Receivable Representative at Concentra, you will play a crucial role in ensuring the timely and accurate collection of payments, daily reconciliation of cash, and accurate reporting of receivables in accordance with Concentra's policies, practices, and procedures. This position transcends the ordinary, offering you the opportunity to be part of a team that provides exceptional service to employer clients and care to their employees. You will be expected to resolve escalated problems through effective communication with various customers, including employers, insurance companies, third-party administrators (TPAs), and labs. Your responsibilities will include processing rebills, composing correspondence to customers, and monitoring account aging reports to ensure timely collections. In this role, you will review documents, reconcile discrepancies, and make necessary adjustments. You will perform account payment reconciliations with incoming receipts and prepare periodic reports on accounts receivable and past due accounts for management and clients. Negotiating repayment terms on past due accounts will also be part of your duties, along with making decisions on referring accounts for collection or writing them off. Additionally, you will have the opportunity to train new employees and assist peers, contributing to a collaborative work environment. Your work will involve interacting with clinics to resolve invoice charges or issues and securing supporting documentation. You will monitor rebills for open balances and take appropriate action, ensuring that workflows are efficient and deadlines are met. This position requires a high level of attention to detail, the ability to handle sensitive information, and outstanding customer service skills. You will be expected to work independently while managing multiple tasks and priorities effectively.