University of Chicago - Chicago, IL
posted 3 months ago
The Accounts Receivable Representative at The University of Chicago plays a crucial role in the revenue cycle team, focusing on the routine billing processes associated with physician revenue cycles. This position requires effective communication and collaboration with various stakeholders, including university departments, patients, payers, and external entities, to gather necessary information for processing claims, collecting cash, and reducing accounts receivable (AR). The representative will be responsible for researching missing payments, understanding the cash receivables process, and ensuring timely and accurate posting of payments within the Epic System. In this role, the representative will access insurance portals to review payment and denial details, contact insurance vendors to locate or reissue checks, and update payment demographics. They will also perform inquiries related to patient and insurance accounts, resolve claim edits and rejections, and manage complex provider-level adjustments. The representative will be tasked with making follow-up calls to payers, processing accounts and claims for submission, and collaborating with IT to resolve EDI file load errors. Additionally, the representative will communicate with revenue cycle experts to obtain necessary medical records and billing information, complete daily payment batch reconciliations, and assist in project-related tasks. This position requires a proactive approach to problem-solving and the ability to work effectively within a team to prioritize tasks and manage multiple responsibilities in a professional manner.