Accounts Receivable Representative

About the position

The Accounts Receivable (AR) Representative serves as a key liaison between Lithia Motors, Inc. and its customers, focusing on providing exceptional customer service while efficiently managing the collection of service and parts customer receivables. This remote position requires effective communication and problem-solving skills to address customer inquiries and ensure timely payments.

Responsibilities

• Monitor customer accounts daily to identify aged receivables and contact customers for payment.
• Keep detailed records and reporting on collection activity including updating systems and trackers.
• Receive in-bound AR related calls.
• Resolve billing issues.
• Research and respond to inquiries from service and parts customers, Lithia stores and internal customers within the timeframe that aligns with established service level agreements.
• Other duties as assigned.

Requirements

• Strong attention to detail and sense of urgency.
• Excellent communication skills (both written and oral).
• Active Listening - give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate.
• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Time Management - ability to prioritize workload and manage one's own time.
• Previous customer service experience.
• Experience with outbound calls or collections is valuable.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs