Cintas - Ontario, CA

posted 5 months ago

Full-time - Entry Level
Ontario, CA
5,001-10,000 employees
Apparel Manufacturing

About the position

Cintas is seeking an Accounts Receivable Representative to manage all accounts receivable related functions. This role involves keeping track of assigned accounts to identify outstanding debts and planning a course of action to recover these payments. The representative will engage in heavy phone activity with customers, locating and contacting debtors regarding their payment status. Negotiating payoff deadlines or payment plans is a key responsibility, along with handling any questions or complaints that may arise. The representative will also investigate and resolve discrepancies, establish good relationships with customers, and regularly update account statuses and databases. In cases where customers are unwilling or unable to pay outstanding amounts, the representative will alert supervisors and comply with requirements when legal action becomes unavoidable.

Responsibilities

  • Track assigned accounts to identify outstanding debts.
  • Plan course of action to recover outstanding payments.
  • Engage in heavy phone activity with customers.
  • Locate and contact debtors regarding payment status.
  • Negotiate payoff deadlines or payment plans.
  • Handle questions or complaints from customers.
  • Investigate and resolve discrepancies in accounts.
  • Establish good relationships with customers.
  • Update account status and database regularly.
  • Alert supervisors of customers unwilling or unable to pay outstanding amounts.
  • Comply with requirements when legal action is unavoidable.

Requirements

  • High School Diploma or GED
  • 2+ years' collections experience
  • Ability to use confidential information in a professional manner to achieve collections targets/goals
  • Proficiency with Microsoft Office (Excel, Word, Outlook) and intranet/internet

Nice-to-haves

  • Accuracy and attention to detail
  • Excellent internal and external customer service skills
  • Experience with SAP and AS400

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off
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