Accounts Receivable Representative

Mercy Rehabilitation Hospital St Louis - Chesterfield, MO

Full-time - Entry Level

Chesterfield, MO

Hospitals

About the position

The Accounts Receivable Representative at Mercy Rehabilitation Hospital - St. Louis plays a crucial role in managing the financial aspects of patient care. This position is responsible for preparing and transmitting claim forms and patient invoices, ensuring accurate billing and follow-up on accounts receivable. The representative will collaborate with various teams to maintain efficient operations and support the hospital's mission of providing exceptional care to the community.

Responsibilities

• Manage accounts receivable for insurance plans and reconcile past due accounts.
• Field inquiries from external and internal clients regarding billing.
• Update insurance and demographic information for accurate claim submissions.
• Interpret insurance and Medicare explanations of benefits and resubmit claims as necessary.
• Follow up on claims billed to insurance that have not yet been paid.
• Initiate requests for refunds to patients, employers, or insurance companies as needed.
• Conduct collection follow-ups with appropriate payers via internet or telephone.
• Assist coworkers and hospital staff with requests in a timely manner.
• Communicate effectively with managers and hospital contacts.
• Document all actions taken regarding customer accounts according to office policy.
• Ensure accuracy of insurance information and stay updated on new regulations.
• Solve problems and exchange ideas effectively in a team environment.
• Accept additional duties as assigned and meet deadlines negotiated with supervisor.

Requirements

• Knowledge of MS Office required; intermediate Excel skills preferred.
• Strong analytical, research, and problem-solving skills.
• Exceptional communication and email management skills.
• Ability to multi-task effectively, think critically, and take initiative.
• High School diploma required; some college preferred.
• Minimum of 2 years experience in a medical billing capacity.
• Experience in third-party and Medicare billing and collections.

Benefits

• 401k
• Flexible PTO
• Generous Employee Illness Benefit (EIB)
• Medical insurance
• Dental insurance
• Vision insurance
• Tuition reimbursement
• Employee Assistance Program